I conduct my life with an expectation that people will do the right thing. Yet even with all my experience, I am still surprised when they do not.
HOWARD SCHULTZIf you pour your heart into your work, or into any worthy enterprise, you can achieve dreams others may think impossible.
More Howard Schultz Quotes
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My parents really wanted me to get out of New York, be exposed to other people, other ways of life.
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We have no patent on anything we do and anything we do can be copied by anyone else. But you can’t copy the heart and the soul and the conscience of the company.
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Always challenge the old ways.
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Cutting prices or putting things on sale is not sustainable business strategy.
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If you pour your heart into your work, or into any worthy enterprise, you can achieve dreams others may think impossible.
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Who wants a dream that’s near-fetched?
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Starbucks is not an advertiser; people think we are a great marketing company, but in fact we spend very little money on marketing and more money on training our people than advertising.
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We need to put ourselves in the shoes of our customers. That is my new battle cry. Live and breathe Starbucks the way our customers do.
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Great companies are defined by their discipline and their understanding of who they are and who they are not.
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In times of adversity and change, we really discover who we are and what we’re made of.
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My mother taught me something at a young age – she said ‘you are the company you keep.’ To define yourself by some label or some level of resources – that’s pretty shallow.
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We want passion for our business.. workers who can interpret and execute our mission, who want to build a career, not just take a temporary job.
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We woke up one day, and all the sudden Starbucks was in the middle of this political crossfire between the people who want to bring a gun into Starbucks and the people who want to prevent it. It is a very difficult, fragile situation.
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When we began Starbucks, what I wanted to try to do was to create a set of values, guiding principles, and culture.
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I don’t have any secret sauce and I’m no smarter than anyone else. I will say I have surrounded myself with unbelievable talent that has made my job easier.
HOWARD SCHULTZ