“If you want to know why your people are not performing well, step up to the mirror and take a peek.”

Start your day with good intentions and set yourself up for a good attitude. It’s not what happens to you that matters but how you respond.

Successful organizations have one common central focus: Customers.

Do your best to succeed and push the limits without violating them.

Nice guys may appear to finish last, but usually they are running a different race.

For a manager to be perceived as a positive manager, they need a four to one positive to negative contact ratio.

When you’re committed to something, you accept no excuses, only results.

No one can make you serve customers well. That’s because great service is a choice.

The cure for too much to do is solitude and silence.

Vision comes alive when everyone sees where his or her contribution makes a difference.

Your game is only as good as your practice.

Things not worth doing are not worth doing well.

If becoming a high performing organization is the destination, leadership is the engine.

People who feel good about themselves produce good results.

Take a minute: look at your goals, look at your performance, see if your behavior matches your goals.

As a manager the important thing is not what happens when you are there, but what happens when you are not there.

Business is like tennis. Those who serve well win.

To me, P and L doesn’t only mean profit and loss – it also means people and love.

I have been a little lucky to get work. I know there are people who struggle a lot to get a film; I believe a lot in destiny. Things have fallen into place for me.

You are so much more resilient than allowing people to suppress your truest expression of self.

There’s someone out there for everyone – even if you need a pickaxe, a compass, and night goggles to find them.

I consider the war of America against Britain as the country’s war, the public’s war, or the war of the people in their own behalf, for the security of their natural rights, and the protection of their own property.

Sometimes people ask, ‘Are hockey fights real?’ I say, ‘If they weren’t, I’d get in more of them.

People may spend their whole lives climbing the ladder of success only to find, once they reach the top, that the ladder is leaning against the wrong wall.

The Indians said the bones were those of a race of people three times the size of a man.