In the past a leader was a boss. Today’s leaders must be partners with their people. They no longer can lead solely based on positional power.
KEN BLANCHARDThe best minute you spend is the one you invest in people.
More Ken Blanchard Quotes
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No one can make you serve customers well. That’s because great service is a choice.
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If you want your people to be responsible, be responsive to their needs.
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Customer service should not be a department, customer service is everyone’s job.
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Life is special when you reach out beyond yourself to be a true servant leader for others.
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Effective team leaders adjust their style to provide what the group can’t provide for itself.
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Your game is only as good as your practice.
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Things not worth doing are not worth doing well.
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Do your best to succeed and push the limits without violating them.
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All good performance starts with clear goals.
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For a manager to be perceived as a positive manager, they need a four to one positive to negative contact ratio.
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The productivity of a work group seems to depend on how the group members see their own goals in relation to the goals of the organization.
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Vision comes alive when everyone sees where his or her contribution makes a difference.
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Take a minute: look at your goals, look at your performance, see if your behavior matches your goals.
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Present thinking people kill the future.
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As a manager the important thing is not what happens when you are there, but what happens when you are not there.
KEN BLANCHARD