We are not in the coffee business serving people, we are in the people business serving coffee.
HOWARD SCHULTZWhatever you do, don’t play it safe. Don’t do things the way they’ve always been done. Don’t try to fit the system. If you do what’s expected of you, you’ll never accomplish more than others expect.
More Howard Schultz Quotes
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At its core, I believe leadership is about instilling confidence in others.
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China traditionally has been a tea-drinking country but we turned them into coffee drinkers.
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Don’t be threatened by people smarter than you.
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We want passion for our business.. workers who can interpret and execute our mission, who want to build a career, not just take a temporary job.
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Sometimes you have to create the thing you want to be part of.
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Europe has always represented a major strategic opportunity to achieve our goal of creating and building an enduring global brand.
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Grow with discipline. Balance intuition with rigor. Innovate around the core. Don’t embrace the status quo.
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We woke up one day, and all the sudden Starbucks was in the middle of this political crossfire between the people who want to bring a gun into Starbucks and the people who want to prevent it. It is a very difficult, fragile situation.
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Every step of the way, I made a point to underpromise and overdeliver. In the long run, that’s the only way to ensure security in any job.
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Customers must recognize that you stand for something.
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Success is the by-product when you work toward the target.
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Risk more than others think safe.
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I don’t have any secret sauce and I’m no smarter than anyone else. I will say I have surrounded myself with unbelievable talent that has made my job easier.
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People want guidance, not rhetoric. They need to know what the plan of action is, and how it will be implemented. They want to be given responsibility to help solve the problem and authority to act on it.
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In life, you can blame a lot of people and you can wallow in self-pity or you can pick yourself up and say listen, I have to be responsible for myself.
HOWARD SCHULTZ