Customers must recognize that you stand for something.
HOWARD SCHULTZIn many places where coffee is grown, deforestation is a major issue. With Starbucks’ position in the marketplace and the respect and relationships we have, we can – and have, in some cases – been able to educate and influence people.
More Howard Schultz Quotes
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Everyone starts strong. Success comes to those with unwavering commitment to be at the end.
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Success is the by-product when you work toward the target.
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When companies fail, or fail to grow, it’s almost always because they don’t invest in the people, the systems, and the processes they need.
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We are witnessing a seismic change in consumer behavior. That change is being brought about by technology and the access people have to information.
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Sometimes you have to create the thing you want to be part of.
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Success is empty if you arrive at the finish line alone.
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Starbucks trying to build a different kind of company around the balance of profitably and benevolence. A social conscience. And that isn’t a program it has to be a way of life.
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We need to put ourselves in the shoes of our customers. That is my new battle cry. Live and breathe Starbucks the way our customers do.
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The hardest thing about being a leader is demonstrating or showing vulnerability. And that has a lot to do with trust.
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A great business has to have a conscience. You have to know who you are and who you are not.
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I never wanted to be on any billionaires list. I never define myself by net worth. I always try to define myself by my values.
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My mother taught me something at a young age – she said ‘you are the company you keep.’ To define yourself by some label or some level of resources – that’s pretty shallow.
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I think that sometimes the difference between winning and losing, success and failure, is this gray line between will, passion and self-belief that says, ‘I’m going to do this’.
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We woke up one day, and all the sudden Starbucks was in the middle of this political crossfire between the people who want to bring a gun into Starbucks and the people who want to prevent it. It is a very difficult, fragile situation.
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We are not in the coffee business serving people, we are in the people business serving coffee.
HOWARD SCHULTZ