“Hiring people is an art, not a science, and resumes can’t tell you whether someone will fit into a company’s culture.”

Work should be personal. For all of us. Not just for the artist and entrepreneur. Work should have meaning for the accountant, the construction worker, the technologist, the manager and the clerk.

Starbucks is not an advertiser; people think we are a great marketing company, but in fact we spend very little money on marketing and more money on training our people than advertising.

I honestly never dreamed at the time that I would one day own the Starbucks and or be in a position where we would have more than 10,000 stores around the world. It has just been an incredible journey for all of us.

Customers must recognize that you stand for something.

It’s one thing to dream, but when the moment is right, you’ve got to be willing to leave what’s familiar and go out to find your own sound.

Who wants a dream that’s near-fetched?

Great companies that build an enduring brand have an emotional relationship with customers that has no barrier. And that emotional relationship is on the most important characteristic, which is trust.

Victory is much more meaningful when it comes not just from one person, but from the joint achievements of many.

The success of the Starbucks has been based on this balance between profitability and a social conscience. Everywhere we’re doing business, were trying to manage the business through the lens of humanity.

We need to put ourselves in the shoes of our customers. That is my new battle cry. Live and breathe Starbucks the way our customers do.

Social and digital media is a bullet train, and that bullet train is not coming home.

In many places where coffee is grown, deforestation is a major issue. With Starbucks’ position in the marketplace and the respect and relationships we have, we can – and have, in some cases – been able to educate and influence people.

I believe life is a series of near misses. A lot of what we ascribe to luck is not luck at all. It’s seizing the day and accepting responsibility for your future. It’s seeing what other people don’t see And pursuing that vision.

Effective leaders share two intertwined attributes: an unbridled level of confidence about where their organizations are headed, and the ability to bring people along.

We would take something old and tired and common – coffee – and weave a sense of romance and community around it. We would rediscover the mystique and charm that had swirled around coffee throughout the centuries.

I was taken by the power that savoring a simple cup of coffee can have to connect people and create community.

For work, I wear art; in real life, I wear clothes.

Tenderness can be just as abstract as insanity.

Reserve the language of sculpture for the art of sculpture. Lest you confuse beauty with the shape of a jaw or art with the size of a stomach.

We are not trapped in what the science of management says we can do. We are capable of doing what the art of leadership says is possible.

Making money is art and working is art and good business is the best art.

I just do art because I’m ugly and there’s nothing else for me to do.

Failures often become art. And art can never fail.

Leadership is the art of accomplishing more than the science of management says is possible.