All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
W. EDWARDS DEMING
W. EDWARDS DEMING
W. Edwards Deming on al
W. Edwards Deming51 quotes“All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.”
More from W. Edwards Deming
The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
W. Edwards DemingW. Edwards Deming The emphasis should be on why we do a job.
W. Edwards DemingW. Edwards Deming Any manager can do well in an expanding market.
W. Edwards DemingW. Edwards Deming Your workers don’t want to be paid less, so to maintain profits, you increase your prices. That’s inflation.
W. Edwards DemingW. Edwards Deming You know the cost of replacing it, but not the cost of a dissatisfied customer.
W. Edwards DemingW. Edwards Deming A bad system will beat a good person every time.
W. Edwards DemingW. Edwards Deming You should not ask questions without knowledge.
W. Edwards DemingW. Edwards Deming Research shows that the climate of an organization influences an individual’s contribution far more than the individual himself.
W. Edwards DemingW. Edwards Deming Learning is not compulsory… neither is survival.
W. Edwards DemingW. Edwards Deming Hold everybody accountable? Ridiculous!
W. Edwards DemingW. Edwards Deming Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
W. Edwards DemingW. Edwards Deming Declining productivity and quality means your unit production costs stay high but you don’t have as much to sell.
W. Edwards DemingW. Edwards Deming Export anything to a friendly country except American management.
W. Edwards DemingW. Edwards Deming Quality is pride of workmanship.
W. Edwards DemingW. Edwards Deming I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
W. Edwards DemingW. Edwards Deming Rational behavior requires theory. Reactive behavior requires only reflex action.
W. Edwards DemingW. Edwards Deming
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