All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
W. EDWARDS DEMING
W. EDWARDS DEMING
W. Edwards Deming on al
W. Edwards Deming51 quotes“All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.”
More from W. Edwards Deming
You know the cost of replacing it, but not the cost of a dissatisfied customer.
W. Edwards DemingW. Edwards Deming A bad system will beat a good person every time.
W. Edwards DemingW. Edwards Deming You should not ask questions without knowledge.
W. Edwards DemingW. Edwards Deming Research shows that the climate of an organization influences an individual’s contribution far more than the individual himself.
W. Edwards DemingW. Edwards Deming Learning is not compulsory… neither is survival.
W. Edwards DemingW. Edwards Deming Hold everybody accountable? Ridiculous!
W. Edwards DemingW. Edwards Deming Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
W. Edwards DemingW. Edwards Deming Declining productivity and quality means your unit production costs stay high but you don’t have as much to sell.
W. Edwards DemingW. Edwards Deming Export anything to a friendly country except American management.
W. Edwards DemingW. Edwards Deming Quality is pride of workmanship.
W. Edwards DemingW. Edwards Deming I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
W. Edwards DemingW. Edwards Deming Rational behavior requires theory. Reactive behavior requires only reflex action.
W. Edwards DemingW. Edwards Deming If you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance.
W. Edwards DemingW. Edwards Deming American management thinks that they can just copy from Japan. But they don’t know what to copy.
W. Edwards DemingW. Edwards Deming I am forever learning and changing.
W. Edwards DemingW. Edwards Deming The big problems are where people don’t realise they have one in the first place.
W. Edwards DemingW. Edwards Deming
Original quotes
From our community writers
Forgiveness comes after understanding & understanding comes after acceptance.
Tom MetcafeTom Metcafe Someday your pen will write a revolution. Until then, write your pain.
Fareena AliyaFareena Aliya Time is precious. So are the people in your life. So love and be loved. Because tomorrow is never promised.
Jenny AJenny A Thank you for still being there for yourself. For being strong. For being resilient. Keep going.
Yohan AcostaYohan Acosta There will never be a day, I am not thankful for the fire you brought to my life that still warms me to the bones.
Mark AnthonyMark Anthony You could have shook my whole world luckily I became aware, and I took a turn.
Emma SchippersEmma Schippers Be strong enough to bloom even in the storm.
Safna SulaimanSafna Sulaiman There is magic in the minuscule.
Holly DuxburyHolly Duxbury
Meet the writers
More on al
Imagination is the living power and prime agent of all human perception.
Samuel Taylor ColeridgeSamuel Taylor Coleridge Its all about taste.If you are cheap, nothing helps
Karl LagerfeldKarl Lagerfeld All I want to do at karaoke is sing Mariah Carey.
MitskiMitski Even when all is known, the care of a man is not yet complete, because eating alone will not keep a man well; he must also take exercise. For food and exercise, while possessing opposite qualities, yet work together to produce health.
HippocratesHippocrates Lives of great men all remind us, we can make our lives sublime, and, departing, leave behind us, footprints on the sands of time.
Henry Wadsworth LongfellowHenry Wadsworth Longfellow Lack of knowledge… that is the problem.
W. Edwards DemingW. Edwards Deming Comedy is all about the pause.
Ron WhiteRon White Life is like a box of sardines and we are all looking for the key.
Alan BennettAlan Bennett