“I am forever learning and changing.”

Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.

People don’t like to make mistakes.

Quality is everyone’s responsibility.

Customers that boast about your project or service, and that bring friends with them.

In 1945, the world was in a shambles. American companies had no competition.

My mother was my biggest role model. She taught me to hate waste. We never wasted anything.

The prevailing system of management has crushed fun out of the workplace.

Quality’ means what will sell and do a customer some good – at least try to.

Eliminate numerical quotas, including Management by Objectives.

It is not enough to do your best; you must know what to do, and then do your best.

If you do not know how to ask the right question, you discover nothing.

The result of long-term relationships is better and better quality, and lower and lower costs.

People with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.

We are here to make another world.

The sure way to increase productivity is to better administrate man and machine.

Profit in business comes from repeat customers.

You should learn to be happy with what you have. Besides, the fact that I’m not a huge star has allowed me to pick and choose the roles I want to do, not the ones some person sitting in a studio office thinks I should do.

I think that training is important. I think you need to learn as much as you can learn.

I don’t care. I mean, I’ve been stupid in the past, and I’ve learned from that.

In order to learn, comprehend and rediscover that I can be and I want to be better at every moment.

I’m sure they learn a lot, and some of them, it makes them aware of what they wish to do. I was – that’s the way I was – autodidact.

You must learn to drink the cup of life as it comes … without stirring it up from the bottom. That’s where the bitter dregs are!

It is not what we learn in conversation that enriches us. It is the elation that comes of swift contact with tingling currents of thought.

Everybody is now so busy teaching that nobody has any time to learn.