“I am forever learning and changing.”

Rational behavior requires theory. Reactive behavior requires only reflex action.

If you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance.

American management thinks that they can just copy from Japan. But they don’t know what to copy.

The big problems are where people don’t realise they have one in the first place.

Whenever there is fear, you will get wrong figures.

When a system is stable, telling the worker about mistakes is only tampering.

No one knows the cost of a defective product – don’t tell me you do.

You can not define being exactly on time.

Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.

People don’t like to make mistakes.

Quality is everyone’s responsibility.

Customers that boast about your project or service, and that bring friends with them.

In 1945, the world was in a shambles. American companies had no competition.

My mother was my biggest role model. She taught me to hate waste. We never wasted anything.

The prevailing system of management has crushed fun out of the workplace.

Quality’ means what will sell and do a customer some good – at least try to.

The most disastrous thing that you can ever learn is your first programming language.

In missional churches, the baby birds have been pushed out of the nest and are learning to fly for themselves.

Ive learned never to try and force words to come.

Cloisters, ancient libraries … I was confusing learning with the smell of cold stone.

Marriage requires searing honesty at all costs. I learned that from my third wife.

I learnt that I must never finish a book with nothing else to do.

One of the hardest things for a teacher to learn is not to try and tell them.

I just try and learn to be a good husband and be a good father before I am a good rock star. That means saying no to certain things that go with the business.