“The result of long-term relationships is better and better quality, and lower and lower costs.”

If you can’t describe what you are doing as a process, you don’t know what you’re doing.

In Japan, a company worker’s position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.

A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.

It is not necessary to change. Survival is not mandatory.

What should be the aim of management? What is their job?

The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.

The emphasis should be on why we do a job.

Any manager can do well in an expanding market.

Your workers don’t want to be paid less, so to maintain profits, you increase your prices. That’s inflation.

You know the cost of replacing it, but not the cost of a dissatisfied customer.

A bad system will beat a good person every time.

You should not ask questions without knowledge.

Research shows that the climate of an organization influences an individual’s contribution far more than the individual himself.

Learning is not compulsory… neither is survival.

Hold everybody accountable? Ridiculous!

Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.

Look at the orators in our republics; as long as they are poor, both state and people can only praise their uprightness; but once they are fattened on the public funds, they conceive a hatred for justice, plan intrigues against the people and attack the democracy.

If I stay in one mindset or place for too long, I get crazy.

Maybe there is no tomorrow for us. Thats why I’m hoping today to be a very long day.

There’s plenty for me to do. There are more albums. I’ll record as long as I can and as long as my voice works as well as it does now and for as long as people want to hear me.

I no longer wonder what you are doing now I just know you exist and I hope you haven’t unlearnt the way we used to vibrate towards each other without words.

The sun in you will rise when you’ll start longing for the light.

I would rather live a short life of glory than a long one of obscurity.

Everything that is going to last a long time will also take a lot of time to come true.