“Declining productivity and quality means your unit production costs stay high but you don’t have as much to sell.”

No one knows the cost of a defective product – don’t tell me you do.

You can not define being exactly on time.

Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.

People don’t like to make mistakes.

Quality is everyone’s responsibility.

Customers that boast about your project or service, and that bring friends with them.

In 1945, the world was in a shambles. American companies had no competition.

My mother was my biggest role model. She taught me to hate waste. We never wasted anything.

The prevailing system of management has crushed fun out of the workplace.

Quality’ means what will sell and do a customer some good – at least try to.

Eliminate numerical quotas, including Management by Objectives.

It is not enough to do your best; you must know what to do, and then do your best.

If you do not know how to ask the right question, you discover nothing.

The result of long-term relationships is better and better quality, and lower and lower costs.

People with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.

We are here to make another world.

When a noble life has prepared for old age, it is not decline that it reveals, but the first days of immortality.

If you’re working 50 hours a week to try to maintain family income, and your children have the kinds of aspirations that come from being flooded with television from age one, and associations have declined, people end up hopeless, even though they have every option.

Time goes by, reputation increases, ability declines.

Put simply, the church finds itself in a post-Christendom era, and it had better do some serious reflection or face increasing decline and eventual irrelevance.

Many of those who purchased their residence more than a year ago have equity buffers in their homes adequate to withstand any price decline other than a very deep one.

But herein lies the rub: Christianity has been on a long-term trend of decline in every Western cultural context that we can identify.

A decline in the national housing price level would need to be substantial to trigger a significant rise in foreclosures, because the vast majority of homeowners have built up substantial equity in their homes despite large mortgage.

My life is a stairway to heaven, not a ‘decline into decrepitude.