If you can’t describe what you are doing as a process, you don’t know what you’re doing. W. EDWARDS DEMING CanDescribeDoKnow
In Japan, a company worker’s position is secure. He is retrained for another job if his present job is eliminated by productivity improvement. W. EDWARDS DEMING AnotherPositionProductivityRetrainSecureWorker
A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway. W. EDWARDS DEMING AnywayBackgroundFinanceKnowManufactureNothing
The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work. W. EDWARDS DEMING DayFiftym InterruptionNothingPercentSeventhWorker
Your workers don’t want to be paid less, so to maintain profits, you increase your prices. That’s inflation. W. EDWARDS DEMING IncreaseInflationLessPaidProfitWorker
You know the cost of replacing it, but not the cost of a dissatisfied customer. W. EDWARDS DEMING DissatisfiedKnowreplace
