People don’t like to make mistakes.
W. EDWARDS DEMINGWhat should be the aim of management? What is their job?
More W. Edwards Deming Quotes
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People don’t like to make mistakes.
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It is not necessary to change. Survival is not mandatory.
W. EDWARDS DEMINGIt is not necessary to change. Survival is not mandatory.
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The prevailing – and foolish – attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he’s managing.
W. EDWARDS DEMINGThe prevailing – and foolish – attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he’s managing.
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I am forever learning and changing.
W. EDWARDS DEMINGI am forever learning and changing.
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Whenever there is fear, you will get wrong figures.
W. EDWARDS DEMINGWhenever there is fear, you will get wrong figures.
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Export anything to a friendly country except American management.
W. EDWARDS DEMINGExport anything to a friendly country except American management.
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We are here to make another world.
W. EDWARDS DEMINGWe are here to make another world.
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Quality’ means what will sell and do a customer some good – at least try to.
W. EDWARDS DEMINGQuality’ means what will sell and do a customer some good – at least try to.
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Lack of knowledge… that is the problem.
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Learning is not compulsory… neither is survival.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
W. EDWARDS DEMINGRational behavior requires theory. Reactive behavior requires only reflex action.
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All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
W. EDWARDS DEMINGAll customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
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The prevailing system of management has crushed fun out of the workplace.
W. EDWARDS DEMINGThe prevailing system of management has crushed fun out of the workplace.
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Quality is everyone’s responsibility.
W. EDWARDS DEMINGQuality is everyone’s responsibility.
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Profit in business comes from repeat customers.
W. EDWARDS DEMINGProfit in business comes from repeat customers.
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In Japan, a company worker’s position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.
W. EDWARDS DEMINGIn Japan, a company worker’s position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.
W. EDWARDS DEMING


