“Customers that boast about your project or service, and that bring friends with them.”

I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.

Rational behavior requires theory. Reactive behavior requires only reflex action.

If you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance.

American management thinks that they can just copy from Japan. But they don’t know what to copy.

I am forever learning and changing.

The big problems are where people don’t realise they have one in the first place.

Whenever there is fear, you will get wrong figures.

When a system is stable, telling the worker about mistakes is only tampering.

No one knows the cost of a defective product – don’t tell me you do.

You can not define being exactly on time.

Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.

People don’t like to make mistakes.

Quality is everyone’s responsibility.

In 1945, the world was in a shambles. American companies had no competition.

My mother was my biggest role model. She taught me to hate waste. We never wasted anything.

The prevailing system of management has crushed fun out of the workplace.

Let no man boast himself that he has got through the perils of winter till at least the seventh of May.

The petty man is eager to make boasts, yet desires that others should believe in him. He enthusiastically engages in deception, yet wants others to have affection for him. He conducts himself like an animal, yet wants others to think well of him.

We are a commercial people. We cannot boast of our arts, our crafts, our cultivation; our boast is in the wealth we produce.

An untempted woman cannot boast of her chastity.

That good disposition which boasts of being most tender is often stifled by the least urging of self-interest.

Let who will boast their courage in the field, I find but little safety from my shield, Nature’s, not honour’s law we must obey: This made me cast my useless shield away.

Since every man who lives is born to die, And none can boast sincere felicity, With equal mind, what happens, let us bear, Nor joy nor grieve too much for things beyond our care. Like pilgrims to the’ appointed place we tend; The world’s an inn, and death the journey’s end.

Listen to your heart and not your ego. Your ego prompts you to boast of vain assertions to obtain the glory of this world.