We are here to make another world.
W. EDWARDS DEMINGIt is not enough to do your best; you must know what to do, and then do your best.
More W. Edwards Deming Quotes
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A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
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Export anything to a friendly country except American management.
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Innovation comes from the producer – not from the customer.
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What should be the aim of management? What is their job?
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People don’t like to make mistakes.
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Declining productivity and quality means your unit production costs stay high but you don’t have as much to sell.
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Any manager can do well in an expanding market.
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Profit in business comes from repeat customers.
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Research shows that the climate of an organization influences an individual’s contribution far more than the individual himself.
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Hold everybody accountable? Ridiculous!
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You know the cost of replacing it, but not the cost of a dissatisfied customer.
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My mother was my biggest role model. She taught me to hate waste. We never wasted anything.
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The big problems are where people don’t realise they have one in the first place.
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Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
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If you can’t describe what you are doing as a process, you don’t know what you’re doing.
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When a system is stable, telling the worker about mistakes is only tampering.
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It is not enough to do your best; you must know what to do, and then do your best.
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If you do not know how to ask the right question, you discover nothing.
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The emphasis should be on why we do a job.
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If you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance.
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Quality is pride of workmanship.
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A bad system will beat a good person every time.
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The prevailing – and foolish – attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he’s managing.
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It is not necessary to change. Survival is not mandatory.
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The sure way to increase productivity is to better administrate man and machine.
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The result of long-term relationships is better and better quality, and lower and lower costs.
W. EDWARDS DEMING