“It is not enough to do your best; you must know what to do, and then do your best.”

Customers that boast about your project or service, and that bring friends with them.

In 1945, the world was in a shambles. American companies had no competition.

My mother was my biggest role model. She taught me to hate waste. We never wasted anything.

The prevailing system of management has crushed fun out of the workplace.

Quality’ means what will sell and do a customer some good – at least try to.

Eliminate numerical quotas, including Management by Objectives.

If you do not know how to ask the right question, you discover nothing.

The result of long-term relationships is better and better quality, and lower and lower costs.

People with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.

We are here to make another world.

The sure way to increase productivity is to better administrate man and machine.

Profit in business comes from repeat customers.

Innovation comes from the producer – not from the customer.

All anyone asks for is a chance to work with pride.

All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.

So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.

All I know is I’ve tried my best.

Trust is the highest form of human motivation. It brings out the very best in people. But it takes time and patience.

Your mind can be your best friend or your worst enemy, but it’s your choice to make.

Nawazuddin Siddiqui is the best actor because his choice of roles are so diametrically opposite from each other, and he pulls it off almost every time so convincingly.

Don’t be afraid of your worst times. If you learn from them, you’ll look back on them as the best times.

There’s a lot of great movies that have won the Academy Award, and a lot of great movies that haven’t. You just do the best you can.

When we seek to discover the best in others, we somehow bring out the best in ourselves.

The best thing is to accept the circumstances, not take them personally, deal with them, stop complaining, and give everything your best.