“It is not enough to do your best; you must know what to do, and then do your best.”

If you can’t describe what you are doing as a process, you don’t know what you’re doing.

In Japan, a company worker’s position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.

A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.

It is not necessary to change. Survival is not mandatory.

What should be the aim of management? What is their job?

The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.

The emphasis should be on why we do a job.

Any manager can do well in an expanding market.

Your workers don’t want to be paid less, so to maintain profits, you increase your prices. That’s inflation.

You know the cost of replacing it, but not the cost of a dissatisfied customer.

A bad system will beat a good person every time.

You should not ask questions without knowledge.

Research shows that the climate of an organization influences an individual’s contribution far more than the individual himself.

Learning is not compulsory… neither is survival.

Hold everybody accountable? Ridiculous!

Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.

Okay, using the dreaded middle name is not the best way to forge a bond.

In my mind I’m the best pitcher in the league.

Any time you lose a few in a row, you have to hit reset and come back tomorrow and do the best you can to forget about how the past series went. It’s frustrating.

The best mannered people make the most absurd lovers.

The argument of the strongest is always the best.

The best of them will work alone, already a part of the enemy camp, and in chameleon-like style master the fifth-column algorithms to subvert the ancient regime.

I feel I can serve to the best of my abilities, and where I feel I can make a real difference, and further their cause.

I think LEGOs are one of the best toys ever developed.