If you do not know how to ask the right question, you discover nothing.
W. EDWARDS DEMINGEliminate numerical quotas, including Management by Objectives.
More W. Edwards Deming Quotes
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The emphasis should be on why we do a job.
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A bad system will beat a good person every time.
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All anyone asks for is a chance to work with pride.
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Innovation comes from the producer – not from the customer.
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All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
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It is not necessary to change. Survival is not mandatory.
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Profit in business comes from repeat customers.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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Quality is pride of workmanship.
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In Japan, a company worker’s position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.
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Quality’ means what will sell and do a customer some good – at least try to.
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You can not define being exactly on time.
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Lack of knowledge… that is the problem.
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If you can’t describe what you are doing as a process, you don’t know what you’re doing.
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When a system is stable, telling the worker about mistakes is only tampering.
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People don’t like to make mistakes.
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The sure way to increase productivity is to better administrate man and machine.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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If you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance.
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No one knows the cost of a defective product – don’t tell me you do.
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Whenever there is fear, you will get wrong figures.
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We are here to make another world.
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You should not ask questions without knowledge.
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Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
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A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
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Customers that boast about your project or service, and that bring friends with them.
W. EDWARDS DEMING