What should be the aim of management? What is their job?
W. EDWARDS DEMINGLearning is not compulsory… neither is survival.
More W. Edwards Deming Quotes
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It is not necessary to change. Survival is not mandatory.
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Quality’ means what will sell and do a customer some good – at least try to.
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I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
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If you can’t describe what you are doing as a process, you don’t know what you’re doing.
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The emphasis should be on why we do a job.
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A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
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All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
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Quality is pride of workmanship.
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I am forever learning and changing.
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It is not enough to do your best; you must know what to do, and then do your best.
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The prevailing – and foolish – attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he’s managing.
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In 1945, the world was in a shambles. American companies had no competition.
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When a system is stable, telling the worker about mistakes is only tampering.
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People with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.
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You can not define being exactly on time.
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You should not ask questions without knowledge.
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Any manager can do well in an expanding market.
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Eliminate numerical quotas, including Management by Objectives.
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Innovation comes from the producer – not from the customer.
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The prevailing system of management has crushed fun out of the workplace.
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Export anything to a friendly country except American management.
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No one knows the cost of a defective product – don’t tell me you do.
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American management thinks that they can just copy from Japan. But they don’t know what to copy.
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Declining productivity and quality means your unit production costs stay high but you don’t have as much to sell.
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My mother was my biggest role model. She taught me to hate waste. We never wasted anything.
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The result of long-term relationships is better and better quality, and lower and lower costs.
W. EDWARDS DEMING