“Profit in business comes from repeat customers.”

Whenever there is fear, you will get wrong figures.

When a system is stable, telling the worker about mistakes is only tampering.

No one knows the cost of a defective product – don’t tell me you do.

You can not define being exactly on time.

Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.

People don’t like to make mistakes.

Quality is everyone’s responsibility.

Customers that boast about your project or service, and that bring friends with them.

In 1945, the world was in a shambles. American companies had no competition.

My mother was my biggest role model. She taught me to hate waste. We never wasted anything.

The prevailing system of management has crushed fun out of the workplace.

Quality’ means what will sell and do a customer some good – at least try to.

Eliminate numerical quotas, including Management by Objectives.

It is not enough to do your best; you must know what to do, and then do your best.

If you do not know how to ask the right question, you discover nothing.

The result of long-term relationships is better and better quality, and lower and lower costs.

Creative thinking is not a talent, it is a skill that can be learned. It empowers people by adding strength to their natural abilities which improves teamwork, productivity and, where appropriate, profits.

If honor were profitable, everybody would be honorable.

Resolved, never to lose one moment of time; but improve it the most profitable way I possibly can.

Consequently the student who is devoid of talent will derive no more profit from this work than barren soil from a treatise on agriculture.

What profit is there in agreeing that universal friendship is good, and talking of the solidarity of the human race as a grand ideal?

Your seventh wife, Phileros, is now being buried in your field. No man’s field brings him greater profit than yours, Phileros.

Political conflicts are merely surface manifestations. If conflicts arise you may be sure that certain powers intend to keep this conflict under operation since they hope to profit from the situation.

Over the long term, it is more profitable to do the right thing for the environment than to pollute it.