“Profit in business comes from repeat customers.”

The big problems are where people don’t realise they have one in the first place.

Whenever there is fear, you will get wrong figures.

When a system is stable, telling the worker about mistakes is only tampering.

No one knows the cost of a defective product – don’t tell me you do.

You can not define being exactly on time.

Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.

People don’t like to make mistakes.

Quality is everyone’s responsibility.

Customers that boast about your project or service, and that bring friends with them.

In 1945, the world was in a shambles. American companies had no competition.

My mother was my biggest role model. She taught me to hate waste. We never wasted anything.

The prevailing system of management has crushed fun out of the workplace.

Quality’ means what will sell and do a customer some good – at least try to.

Eliminate numerical quotas, including Management by Objectives.

It is not enough to do your best; you must know what to do, and then do your best.

If you do not know how to ask the right question, you discover nothing.

We will all profit from a more diverse, inclusive society, understanding, accommodating, even celebrating our differences, while pulling together for the common good.

You can be far more aggressive when you’re making good profits.

No one who is in business for profit can foist his or her beliefs on a workforce that includes many people who do not share those beliefs.

War against a foreign country only happens when the moneyed classes think they are going to profit from it.

It is a profitable thing, if one is wise, to seem foolish.

Institutionalized rejection of difference is an absolute necessity in a profit economy which needs outsiders as surplus people.

Racism will disappear when it’s no longer profitable, and no longer psychologically useful. And when that happens, it’ll be gone. But at the moment, people make a lot of money off of it, pro and con.

When I disagree with a rational man, I let reality be our final arbiter; if I am right, he will learn; if I am wrong, I will; one of us will win, but both will profit.