“People don’t like to make mistakes.”

The big problems are where people don’t realise they have one in the first place.

Whenever there is fear, you will get wrong figures.

When a system is stable, telling the worker about mistakes is only tampering.

No one knows the cost of a defective product – don’t tell me you do.

You can not define being exactly on time.

Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.

Quality is everyone’s responsibility.

Customers that boast about your project or service, and that bring friends with them.

In 1945, the world was in a shambles. American companies had no competition.

My mother was my biggest role model. She taught me to hate waste. We never wasted anything.

The prevailing system of management has crushed fun out of the workplace.

Quality’ means what will sell and do a customer some good – at least try to.

Eliminate numerical quotas, including Management by Objectives.

It is not enough to do your best; you must know what to do, and then do your best.

If you do not know how to ask the right question, you discover nothing.

The result of long-term relationships is better and better quality, and lower and lower costs.

I design like I breathe. You don’t ask to breathe. It just happens

Negative feelings are typical of learning, and you shouldn’t feel like you’re stupid when you’re frustrated doing something. You might say to yourself, ‘I can’t do this,’ but you should say, ‘That’s great.’ That means you really have the potential to learn something there.

I don’t like [to] make a woman … an abstract concept of the fashion. I don’t like [to] say, “You must wear that.” … I am not a dictator.

I will give no deadly medicine to any one if asked, nor suggest any such counsel; and in like manner I will not give to a woman a pessary to produce abortion.

New York – I’m connected. This is my core. I feel like if I’m not connected to New York, then I don’t even know what to do with myself.

Kate Middleton has a nice silhouette and she is the right girl for that boy. I like that kind of woman, I like romantic beauties. On the other hand, her sister struggles. I don’t like the sister’s face. She should only show her back.

Like poetry, fashion does not state anything. It merely suggests.

I feel like myself, strong and weak at once – allowed, at least for a little while, to be both.