The sure way to increase productivity is to better administrate man and machine.
W. EDWARDS DEMINGThe prevailing system of management has crushed fun out of the workplace.
More W. Edwards Deming Quotes
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The prevailing system of management has crushed fun out of the workplace.
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The emphasis should be on why we do a job.
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What should be the aim of management? What is their job?
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In Japan, a company worker’s position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.
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A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
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The prevailing – and foolish – attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he’s managing.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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Quality’ means what will sell and do a customer some good – at least try to.
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Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
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American management thinks that they can just copy from Japan. But they don’t know what to copy.
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Quality is everyone’s responsibility.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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Innovation comes from the producer – not from the customer.
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Hold everybody accountable? Ridiculous!
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All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
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A bad system will beat a good person every time.
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So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
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You know the cost of replacing it, but not the cost of a dissatisfied customer.
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Eliminate numerical quotas, including Management by Objectives.
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We are here to make another world.
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If you can’t describe what you are doing as a process, you don’t know what you’re doing.
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If you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance.
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Any manager can do well in an expanding market.
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You should not ask questions without knowledge.
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You can not define being exactly on time.
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Customers that boast about your project or service, and that bring friends with them.
W. EDWARDS DEMING