“Rational behavior requires theory. Reactive behavior requires only reflex action.”

Quality is everyone’s responsibility.

Customers that boast about your project or service, and that bring friends with them.

In 1945, the world was in a shambles. American companies had no competition.

My mother was my biggest role model. She taught me to hate waste. We never wasted anything.

The prevailing system of management has crushed fun out of the workplace.

Quality’ means what will sell and do a customer some good – at least try to.

Eliminate numerical quotas, including Management by Objectives.

It is not enough to do your best; you must know what to do, and then do your best.

If you do not know how to ask the right question, you discover nothing.

The result of long-term relationships is better and better quality, and lower and lower costs.

People with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.

We are here to make another world.

The sure way to increase productivity is to better administrate man and machine.

Profit in business comes from repeat customers.

Innovation comes from the producer – not from the customer.

All anyone asks for is a chance to work with pride.

In the first period religious life appears as a form of discipline which the individual or a whole people must accept as an unconditional command without any rational understanding of the ultimate meaning and purpose of that command.

In theory I am an agnostic, but pending the appearance of rational evidence, I must be classed, practically and provisionally, as an atheist.

Rational discussion is useful only when there is a significant base of shared assumptions.

Or perhaps it is not because the cosmos is irrational but because they are rational. Who can say which, in an acausal world?

But rational thoughts lead only to rational thoughts, whereas irrational thoughts lead to new experiences.

Scientists turn reckless and mutter like gamblers who cannot stop betting. Scientists are buffoons, not because they are rational but because the cosmos is irrational.

When a planner speaks of implementing goals rationally.

Philosophy had supplied Socrates with convictions in which he had been able to have rational, as opposed to hysterical, confidence when faced with disapproval.