Hold everybody accountable? Ridiculous!
W. EDWARDS DEMINGRational behavior requires theory. Reactive behavior requires only reflex action.
More W. Edwards Deming Quotes
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Quality’ means what will sell and do a customer some good – at least try to.
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Customers that boast about your project or service, and that bring friends with them.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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You should not ask questions without knowledge.
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Eliminate numerical quotas, including Management by Objectives.
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No one knows the cost of a defective product – don’t tell me you do.
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Declining productivity and quality means your unit production costs stay high but you don’t have as much to sell.
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Quality is everyone’s responsibility.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
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Quality is pride of workmanship.
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If you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance.
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The emphasis should be on why we do a job.
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The sure way to increase productivity is to better administrate man and machine.
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Export anything to a friendly country except American management.
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A bad system will beat a good person every time.
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American management thinks that they can just copy from Japan. But they don’t know what to copy.
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In Japan, a company worker’s position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.
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Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
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It is not necessary to change. Survival is not mandatory.
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My mother was my biggest role model. She taught me to hate waste. We never wasted anything.
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Innovation comes from the producer – not from the customer.
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People with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.
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Your workers don’t want to be paid less, so to maintain profits, you increase your prices. That’s inflation.
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If you do not know how to ask the right question, you discover nothing.
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The prevailing – and foolish – attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he’s managing.
W. EDWARDS DEMING