A great brand is a story that never stops unfolding.
TONY HSIEHZappos is a customer service company that just happens to sell shoes.
More Tony Hsieh Quotes
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Get the culture right, and everything else just falls into place.
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There’s a big difference between motivation and inspiration: Inspire through values and motivation takes care of itself.
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Without conscious and deliberate effort, inertia always wins.
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Good businesses generate missions to drive their profits. Great businesses generate profits to drive their missions.
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If you’re worried about putting food on the table or putting a roof over your head, that stress is definitely will contribute to unhappiness, but once you have your basic needs met then incremental money.
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I made a list of the happiest periods of my life & I realized that none of them involve money.
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I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.
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The biggest (and hardest) lesson I’ve learned in life is that the external world is just a reflection of the world within.
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Don’t play games that you don’t understand, even if you see lots of other people making money from them.
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I think the most important thing is just if you hire people whose personal values match the corporate core values – and not just the stated ones.
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The ultimate definition of success is: you could lose everything that you have and truly be okay with it. Your happiness isn’t based on external factors.
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Happiness is really just about four things: perceived control, perceived progress, connectedness (number and depth of your relationships), and vision/meaning (being part of something bigger than yourself).
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We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself.
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I think everyone should get a little exposure to computer science because it really forces you to think in a slightly different way, and it’s a skill that you can apply in life in general, whether you end up in computer science or not.
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Money alone isn’t enough to bring happiness… happiness is when you’re actually truly ok with losing everything you have.
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