The biggest (and hardest) lesson I’ve learned in life is that the external world is just a reflection of the world within.
TONY HSIEHDon’t be cocky. Don’t be flashy. There’s always someone better than you.
More Tony Hsieh Quotes
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A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it’s harder to turn quickly.
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I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.
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Our belief is that if you get the culture right, most of the other stuff, like great customer service, or building a great long-term brand or empowering passionate employees and customers, will happen on its own.
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Launching a business is kind of like a motorboat: You can go very quickly and turn fast.
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Businesses often forget about the culture, and ultimately, they suffer for it because you can’t deliver good service from unhappy employees.
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Help shape the stories that people are telling about you.
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The brand is just a lagging indicator of a company’s culture.
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Most innovation comes from outside your industry applied to your own
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Our customers call and e-mail us to say that’s how it feels when a Zappos box arrives. And that’s how we view this company.
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Whatever you’re thinking, think bigger.
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Have fun. The game is a lot more enjoyable when you’re trying to do more than just make money.
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Don’t play games that you don’t understand, even if you see lots of other people making money from them.
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Ask yourself: would you be comfortable printing everything your employees, customers & partners have to say about your culture?
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If I was going to go into an office I wanted it to be with people I would choose to be around even if we didn’t have to work together and so that was one of the major reasons why I decided out of all the different companies we invested in to work with Zappos.
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The best leaders are servant leaders – they serve those they lead.
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The problem when someone feels burned out, bored, unchallenged, or stifled by their work is not the job itself but rather the environment and playground rules given to them to do the job at hand.
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Help inspire people to realize they are capable of changing the world.
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I think everyone should get a little exposure to computer science because it really forces you to think in a slightly different way, and it’s a skill that you can apply in life in general, whether you end up in computer science or not.
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Having a higher purpose is more than just about profits. You actually end up making more profits in the long run because employees really are a lot more engaged and customers see the higher purpose in the company.
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It doesn’t cost anything to say hi when you pass someone else in the hallway, whereas, most corporations if you pass you avoid eye contact.
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What’s the best way to build a brand for the long term? In a word: culture.
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If you’re focused on the friendship as its own reward, serendipitous stuff just happens. I know that sounds weird, but I can tell you for our 12 years of existence, it’s actually how a lot of stuff happens.
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To never forget that the most important thing in life is the quality of life we lead.
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Stop chasing the money and start chasing the passion.
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The best businesses are really ones that can combine passion, profits, and purpose.
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Without conscious and deliberate effort, inertia always wins.
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