Don’t be cocky. Don’t be flashy. There’s always someone better than you.
TONY HSIEHWithout conscious and deliberate effort, inertia always wins.
More Tony Hsieh Quotes
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Get the culture right, and everything else just falls into place.
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For individuals, character is destiny. For organizations, culture is destiny.
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Good businesses generate missions to drive their profits. Great businesses generate profits to drive their missions.
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We asked ourselves what we wanted this company to stand for. We didn’t want to just sell shoes. I wasn’t even into shoes – but I was passionate about customer service.
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Ask yourself: would you be comfortable printing everything your employees, customers & partners have to say about your culture?
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If someone is self-aware, then they can always continue to grow. If they’re not self-aware, I think it’s harder for them to evolve or adapt beyond who they already are.
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Money alone isn’t enough to bring happiness… happiness is when you’re actually truly ok with losing everything you have.
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Without conscious and deliberate effort, inertia always wins.
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I think the most important thing is just if you hire people whose personal values match the corporate core values – and not just the stated ones.
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I think everyone should get a little exposure to computer science because it really forces you to think in a slightly different way, and it’s a skill that you can apply in life in general, whether you end up in computer science or not.
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Hopefully 10 years from now people won’t even realize we started out selling shoes. They will just think about Zappos as a place to get the best customer service.
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Have fun. The game is a lot more enjoyable when you’re trying to do more than just make money.
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The best businesses are really ones that can combine passion, profits, and purpose.
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Whatever you are thinking, think bigger.
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Be true to yourself. If you follow that principle, a lot of decisions are actually pretty easy.
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