Without conscious and deliberate effort, inertia always wins.
TONY HSIEHWithout conscious and deliberate effort, inertia always wins.
More Tony Hsieh Quotes
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Customer service shouldn’t just be A department, it should be the entire company.
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Twitter is like hugging. Just because it’s hard to measure the return on investment doesn’t mean there isn’t value there.
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I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.
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I think everyone should get a little exposure to computer science because it really forces you to think in a slightly different way, and it’s a skill that you can apply in life in general, whether you end up in computer science or not.
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A great brand is a story that never stops unfolding.
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Never accept or be too comfortable with the status quo, because the companies that get into trouble are historically the ones that aren’t able to adapt to change and respond quickly enough.
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The problem when someone feels burned out, bored, unchallenged, or stifled by their work is not the job itself but rather the environment and playground rules given to them to do the job at hand.
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Be true to yourself. If you follow that principle, a lot of decisions are actually pretty easy.
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I thought about how easily we are all brainwashed by our society and culture to stop thinking and just assume by default that more money equals more success and more happiness, when ultimately happiness is really just about enjoying life.
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Learn by doing. Theory is nice, but nothing replaces actual experience.
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For individuals, character is destiny. For organizations, culture is destiny.
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The brand is just a lagging indicator of a company’s culture.
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Every employee can affect your company’s brand, not just the front-line employees that are paid to talk to your customers.
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Your culture is your brand.
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The ultimate definition of success is: you could lose everything that you have and truly be okay with it. Your happiness isn’t based on external factors.
TONY HSIEH