Don’t be cocky. Don’t be flashy. There’s always someone better than you.
TONY HSIEHFor individuals, character is destiny. For organizations, culture is destiny.
More Tony Hsieh Quotes
-
-
I think everyone should get a little exposure to computer science because it really forces you to think in a slightly different way, and it’s a skill that you can apply in life in general, whether you end up in computer science or not.
TONY HSIEH -
Money alone isn’t enough to bring happiness… happiness is when you’re actually truly ok with losing everything you have.
TONY HSIEH -
Happiness is really just about four things: perceived control, perceived progress, connectedness (number and depth of your relationships), and vision/meaning (being part of something bigger than yourself).
TONY HSIEH -
Launching a business is kind of like a motorboat: You can go very quickly and turn fast.
TONY HSIEH -
Hopefully 10 years from now people won’t even realize we started out selling shoes. They will just think about Zappos as a place to get the best customer service.
TONY HSIEH -
Customer service shouldn’t just be A department, it should be the entire company.
TONY HSIEH -
The ultimate definition of success is: you could lose everything that you have and truly be okay with it. Your happiness isn’t based on external factors.
TONY HSIEH -
Most innovation comes from outside your industry applied to your own
TONY HSIEH -
I think the most important thing is just if you hire people whose personal values match the corporate core values – and not just the stated ones.
TONY HSIEH -
Things are never as bad or as good as they seem.
TONY HSIEH -
I’d rather spend money on things that improve the customer experience than on marketing.
TONY HSIEH -
Your brand is your culture.
TONY HSIEH -
If someone is self-aware, then they can always continue to grow. If they’re not self-aware, I think it’s harder for them to evolve or adapt beyond who they already are.
TONY HSIEH -
Inspire other communities and cities to reinvent themselves.
TONY HSIEH -
Twitter is like hugging. Just because it’s hard to measure the return on investment doesn’t mean there isn’t value there.
TONY HSIEH