I made a list of the happiest periods of my life & I realized that none of them involve money.
TONY HSIEHFor individuals, character is destiny. For organizations, culture is destiny.
More Tony Hsieh Quotes
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Be true to yourself. If you follow that principle, a lot of decisions are actually pretty easy.
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Your personal core values define who you are, and a company’s core values ultimately define the company’s character and brand. For individuals, character is destiny. For organizations, culture is destiny.
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Chase the vision, not the money, the money will end up following you.
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Every employee can affect your company’s brand, not just the front-line employees that are paid to talk to your customers.
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I think everyone should get a little exposure to computer science because it really forces you to think in a slightly different way, and it’s a skill that you can apply in life in general, whether you end up in computer science or not.
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I believe that there’s something interesting about anyone and everyone – you just have to figure out what that something is.
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A great brand is a story that never stops unfolding.
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Business is all about learning to balance the short-term, medium-term and long-term and I think it’s when things are going well it covers up a lot of mistakes and bad decisions because you’re growing so quickly.
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For individuals, character is destiny. For organizations, culture is destiny.
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I’d rather spend money on things that improve the customer experience than on marketing.
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Just figure out what your personal values are then just make those the corporate values.
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Learn by doing. Theory is nice, but nothing replaces actual experience.
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A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it’s harder to turn quickly.
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Our belief is that if you get the culture right, most of the other stuff, like great customer service, or building a great long-term brand or empowering passionate employees and customers, will happen on its own.
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Don’t be cocky. Don’t be flashy. There’s always someone better than you.
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