The thing that keeps a business ahead of the competition is excellence in execution.
TOM PETERSDivas do it, golfers do it, pilots do it, violists do it, sprinters do it, soldiers do it, surgeons do it, astronauts do it…only business people think it isn’t necessary to train.
More Tom Peters Quotes
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The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.
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A passive approach to professional growth will leave you by the wayside.
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I’m fundamentally not interested in the Fortune 500 companies – in US, Mexico, anywhere. The real backbones of economic growth are small and medium businesses.
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A vibrant, rich, growing corpus of public-domain books is a vital public good – similar to parks, the infrastructure of basic services, and other hallmarks of any advanced society.
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Sorry, but those are two of the most profoundly upsetting questions anyone can ask – upsetting because the answer should be obvious: Do what turns you on, not what the statistics say is best.
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If future competitiveness depends on treating people as an important part of the institution, the least respectful thing I can imagine doing to a human being is asking him to urinate in a cup.
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It doesn’t matter what product or service you’re offering; there is unlimited ability to improve the quality of anything.
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Have you set high standards in the past that make it clear what level of performance you demand?
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What you decide not to do is probably more important that what you decide to do.
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You can’t think your way out of a box; you’ve got to act.
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A completely free library is as rare as a truly free lunch.
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Like it or not – and often we don’t – power is a pervasive phenomenon. From midnight decisions in the Oval Office that risk the lives of young Americans to quarrels over the kitchen table, power is part of every human equation.
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Bold botches are to be cherished.
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South Africa has all the tools to compete in the new global village – an eager workforce, ready to take on any challenge.
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If there is a single tragic flaw that mars our biggest enterprises, it is conservatism – the failure to fail, and fail big, in an era of unprecedented volatility and ambiguity.
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What gets measured gets done.
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The good news – and it is largely good news – is that everyone has a chance to stand out. Everyone has a chance to learn, improve, and build up their skills. Everyone has a chance to be a brand worthy of remark
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Momentum is a fragile force. Its worst enemy: procrastination. Its best friend: a deadline (think Election Day). Implication no. 1 (and there is no no. 2): Get to work! NOW!
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Confidence means non-paralysis, a willingness to act, and act decisively, to start new things and cut failing ventures off.
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The day firing becomes easy is the day to fire yourself.
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Rewards should go to teams as a whole.
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Ultimately, I think that the growth and sustainability of the e-book movement depends on authors and end-users (readers).
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All business success rests on something labeled a sale, which at least momentarily weds company and customer.
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The widespread availability of information is the only basis for effective day-to-day problem solving, which abets continuous improvement programs.
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You can only improve what you measure.
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Treat the customer as an appreciating asset.
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