We cannot innovate without opening the door to havoc.
TOM PETERSConfidence means non-paralysis, a willingness to act, and act decisively, to start new things and cut failing ventures off.
More Tom Peters Quotes
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Life is pretty simple: You do some stuff. Most fails. Some works. You do more of what works. If it works big, others quickly copy it. Then you do something else. The trick is the doing something else.
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If your company has a clean-desk policy, the company is nuts and you’re nuts to stay there.
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Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is!
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It doesn’t matter what product or service you’re offering; there is unlimited ability to improve the quality of anything.
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Leadership is about tapping the wellsprings of human motivation – and about fundamental relations with one’s fellows.
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Don’t ‘tolerate’ mistakes. Embrace them!
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Community. A friend started a real estate brokerage a few years ago. By the time she’d added her second employee, she was a pillar of her 35,000-person community.
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Hire attitude train skills.
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What you decide not to do is probably more important that what you decide to do.
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Mistakes are life. Mistakes are not to be tolerated…they are to be encouraged. The bigger the better.
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If the person you delegated to does the job twice as well as you would have done it, consider yourself a leader.
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…high end does not necessarily equal high price. It’s a matter of attitude.
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Celebrate what you want to see more of.
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With most competitors moving ever faster, the race will go to those who listen (and respond) most intently.
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Divas do it, golfers do it, pilots do it, violists do it, sprinters do it, soldiers do it, surgeons do it, astronauts do it…only business people think it isn’t necessary to train.
TOM PETERS