The best kept secret in the global economy today is this: When your service is AWESOME you get so stinking rich you have to buy new bags to carry all the money home.
TOM PETERSThe widespread availability of information is the only basis for effective day-to-day problem solving, which abets continuous improvement programs.
More Tom Peters Quotes
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Who comes first? Don’t be silly, says King Hal; it’s employees. That is – and this dear Watson, is elementary – if you genuinely want to put customers first, you must put employees more first.
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Progress is mostly the product of rogues.
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The race will go to the curious, the slightly mad, and those with an un-satiated passion for learning and dare-deviltry.
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Accept change as a friend. And don’t take yourself too seriously.
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The thing that keeps a business ahead of the competition is excellence in execution.
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The common wisdom is that … managers have to learn to motivate people. Nonsense. Employees bring their own motivation.
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Every managerial act must be seen as an unequivocal support for urgency in pursuit of constant testing, change, and improvement.
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I don’t want the 35-year-olds in my audience to think of me as as ‘pops’ giving the kind of advice that only 65-year-olds can understand.
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I find digital content much easier and more rewarding to interact with on screen than printed on paper.
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What have you done lately – this week – to make yourself stand out? What would your colleagues or your customers say is your greatest and clearest strength? Your most noteworthy (as in, worthy of note) personal trait?
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If a window of opportunity appears, don’t pull down the shade.
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If future competitiveness depends on treating people as an important part of the institution, the least respectful thing I can imagine doing to a human being is asking him to urinate in a cup.
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Swipe from the best, then adapt.
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Lists simplify, clarify, edify.
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Business is about people. It’s about passion. It’s about bold ideas, bold small ideas or bold large ideas.
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