The company’s most urgent task is to learn to welcome, beg for, demand – innovation from everyone.
TOM PETERSLike it or not – and often we don’t – power is a pervasive phenomenon. From midnight decisions in the Oval Office that risk the lives of young Americans to quarrels over the kitchen table, power is part of every human equation.
More Tom Peters Quotes
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Treat the customer as an appreciating asset.
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Now that I have adopted into my own daily life a device that makes music and spoken-word files easy to access from anywhere, I have tempered my skepticism.
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The delivery and presentation media are important, and each format has its advantages and disadvantages, but ultimately I just want to read what I want to read, when and where I want.
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Winners must learn to relish change with the same enthusiasm and energy that we have resisted it in the past.
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What gets measured gets done.
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Confidence means non-paralysis, a willingness to act, and act decisively, to start new things and cut failing ventures off.
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The widespread availability of information is the only basis for effective day-to-day problem solving, which abets continuous improvement programs.
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The best kept secret in the global economy today is this: When your service is AWESOME you get so stinking rich you have to buy new bags to carry all the money home.
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A vibrant, rich, growing corpus of public-domain books is a vital public good – similar to parks, the infrastructure of basic services, and other hallmarks of any advanced society.
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Without exception, the dominance and coherence of culture proved to be an essential quality of the excellent companies.
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Usage tends to be global, while funding tends tobe local. When we allow it to happen, usage of a digital library is remarkably diverse and widespread.
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Excellent firms don’t believe in excellence – only in constant improvement and constant change.
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Public Speaking is a skill that can be studied, polished, perfected. Not only can you get good at it, you can get damn good at it and it makes a heck of a difference.
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A passive approach to professional growth will leave you by the wayside.
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As a consumer, you want to associate with brands whose powerful presence creates a halo effect that rubs off on you.
TOM PETERS