Excellent firms don’t believe in excellence – only in constant improvement and constant change.
TOM PETERSWhat you decide not to do is probably more important that what you decide to do.
More Tom Peters Quotes
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Become a “learning organization”. Shuck your arrogance – “if it isn’t our idea, it can’t be that good” – and become a determined copycat/ adapter/ enhancer.
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It doesn’t matter what product or service you’re offering; there is unlimited ability to improve the quality of anything.
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Hire disrespectful people.
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It may be primarily property taxes in the case of a public library, or state taxes and tuition in the case of an academic library at a public university, but the funding sources of most libraries continue to have a strong geographic component.
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Rewards should go to teams as a whole.
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You are your projects!
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To meet the demands of the fast-changing competitive scene, we must simply learn to love change as much as we have hated it in the past.
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You can’t live life without an eraser.
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Swipe from the best, then adapt.
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The dominant culture in most big companies demands punishment for a mistake, no matter how useful, small, invisible.
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Cost does not equal value… and low cost parts decrease brand equity for a very long time.
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With most competitors moving ever faster, the race will go to those who listen (and respond) most intently.
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The difference between great and average is, mostly, having the imagination and zeal to re-create yourself daily.
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Public Speaking is a skill that can be studied, polished, perfected. Not only can you get good at it, you can get damn good at it and it makes a heck of a difference.
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Dot the i’s, cross the t’s, answer the phones promptly, send out errorless invoices, and in general never forget that the devil is in the details.
TOM PETERS