For me, reading is reading.
TOM PETERSExcellent firms don’t believe in excellence – only in constant improvement and constant change.
More Tom Peters Quotes
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Mistakes are life. Mistakes are not to be tolerated…they are to be encouraged. The bigger the better.
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I used to be skeptical when educators and technologists predicted that we may be entering a new era of oral culture, in which audible information will be at least as important as visible information.
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The dominant culture in most big companies demands punishment for a mistake, no matter how useful, small, invisible.
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Portability of lots of information should not be underestimated.
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Authority never matches responsibility. That’s one of the great myths and delusions of all times. Winning managers and individual performers at all levels know that effectiveness means building your own network and creating your own authority.
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The best kept secret in the global economy today is this: When your service is AWESOME you get so stinking rich you have to buy new bags to carry all the money home.
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Accept change as a friend. And don’t take yourself too seriously.
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Now that I have adopted into my own daily life a device that makes music and spoken-word files easy to access from anywhere, I have tempered my skepticism.
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I find digital content much easier and more rewarding to interact with on screen than printed on paper.
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The simple act of paying positive attention to people has a great deal to do with productivity.
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I think economics is about passion. Economic progress, whether it is a two-person coffee shop or whether it is Netscape, is about people with brave ideas. Because it is brave to mortgage the house, when you’ve got two kids, to start a coffee shop.
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David Ogilvy contends that the greatest ad copywriters are marked by an insatiable curiosity ‘about every subject under the sun.’
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I believe in the age of the Internet, Facebook and Twitter, that relationships are everything.
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The widespread availability of information is the only basis for effective day-to-day problem solving, which abets continuous improvement programs.
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Smile if it kills you. The physiology of smiling diffuses a lot of anger and angst. It makes your body and soul feel better.
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I still read quite a few printed books, but if something is available in digital format I do not print it before I read it.
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A completely free library is as rare as a truly free lunch.
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If your company has a clean-desk policy, the company is nuts and you’re nuts to stay there.
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Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is!
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Cost does not equal value… and low cost parts decrease brand equity for a very long time.
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Progress is mostly the product of rogues.
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The top athletes are consummate pros who work obsessively at their craft. Approach yours the same way.
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Knowing when to take your losses is an essential part of eventual success.
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The whole secret to our success is being able to con ourselves into believing that we’re going to change the world because statistically we are unlikely to do it.
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What is my personal strategy for the next 10 hours? Who can I talk with or what can I volunteer for to learn something new?
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Community. A friend started a real estate brokerage a few years ago. By the time she’d added her second employee, she was a pillar of her 35,000-person community.
TOM PETERS