The day firing becomes easy is the day to fire yourself.
TOM PETERSSwipe from the best, then adapt.
More Tom Peters Quotes
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If you love your company and love what you do, you will serve your customers better-period!
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Listen while you can, so that you can lead when you must.
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Vision is dandy, but sustainable company excellence comes from a huge stable of able managers.
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Ultimately, I think that the growth and sustainability of the e-book movement depends on authors and end-users (readers).
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All business success rests on something labeled a sale, which at least momentarily weds company and customer.
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If no one is pissed-off with you then you are dead but just haven’t figured it out yet.
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The widespread availability of information is the only basis for effective day-to-day problem solving, which abets continuous improvement programs.
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The whole secret to our success is being able to con ourselves into believing that we’re going to change the world because statistically we are unlikely to do it.
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Execution Excellence! (Show up on time! Leave last!)
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Make an extensive table of project ‘deliverables’. Label one column ‘as requested’. Create another column labeled ‘could be’. Make each ‘could be’ wild and woolly!
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What is my personal strategy for the next 10 hours? Who can I talk with or what can I volunteer for to learn something new?
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Dot the i’s, cross the t’s, answer the phones promptly, send out errorless invoices, and in general never forget that the devil is in the details.
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We’re going to see leadership emerge as the most important element of business – the attribute that is highest in demand and shortest in supply.
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Every managerial act must be seen as an unequivocal support for urgency in pursuit of constant testing, change, and improvement.
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What you decide not to do is probably more important that what you decide to do.
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Without exception, the dominance and coherence of culture proved to be an essential quality of the excellent companies.
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Hire attitude train skills.
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Gandhi and Mandela and Churchill and JFK and Reagan and Thatcher and Sarkozy and Franklin and Washington set the tone to an incredible degree-their “personal style” was their “brand.” (“It” starts with personal style of the tip-top leadership team.
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…high end does not necessarily equal high price. It’s a matter of attitude.
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I find digital content much easier and more rewarding to interact with on screen than printed on paper.
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Like it or not – and often we don’t – power is a pervasive phenomenon. From midnight decisions in the Oval Office that risk the lives of young Americans to quarrels over the kitchen table, power is part of every human equation.
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As a consumer, you want to associate with brands whose powerful presence creates a halo effect that rubs off on you.
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And remember: Everything in business is a paradox. To be excellent, you have to be consistent. When you’re consistent, you’re vulnerable to attack. Yes, it’s a paradox. Now deal with it!
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Bold botches are to be cherished.
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Be guided by the axiom: There are no limits to the ability to contribute on the part of a properly selected, well-trained, appropriately supported, and, above all, committed person.
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Appreciation, applause, approval, respect – we all love it!
TOM PETERS