The idea of intimately entwining with customers [to get ideas] is an idea whose time has come.
TOM PETERSTo meet the demands of the fast-changing competitive scene, we must simply learn to love change as much as we have hated it in the past.
More Tom Peters Quotes
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The delivery and presentation media are important, and each format has its advantages and disadvantages, but ultimately I just want to read what I want to read, when and where I want.
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Integrity may be about little things as much or more than big ones.
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Confidence means non-paralysis, a willingness to act, and act decisively, to start new things and cut failing ventures off.
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The number one premise of business is that it need not be boring or dull. It ought to be fun. If it’s not fun, you’re wasting your life.
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Effective listening is a professional achievement-achieved only through hard work.
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Bold botches are to be cherished.
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Almost all quality improvement comes via simplification of design, manufacturing… layout, processes, and procedures.
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We’re going to see leadership emerge as the most important element of business – the attribute that is highest in demand and shortest in supply.
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If future competitiveness depends on treating people as an important part of the institution, the least respectful thing I can imagine doing to a human being is asking him to urinate in a cup.
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Progress is mostly the product of rogues.
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Leadership is about tapping the wellsprings of human motivation – and about fundamental relations with one’s fellows.
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Fact is, the work place to a great extent is “where we live.” We need star accountants. Boffo saleswomen. Over-the-top creatives in marketing and new product development.
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Usage tends to be global, while funding tends tobe local. When we allow it to happen, usage of a digital library is remarkably diverse and widespread.
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If a window of opportunity appears, don’t pull down the shade.
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Dot the i’s, cross the t’s, answer the phones promptly, send out errorless invoices, and in general never forget that the devil is in the details.
TOM PETERS







