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Some people have argued that listening to a work of literature does not really promote literacy in the same way that reading does.

Tom Peters

We’re going to see leadership emerge as the most important element of business – the attribute that is highest in demand and shortest in supply.
TOM PETERS

Demand Elements Important
I’m fundamentally not interested in the Fortune 500 companies – in US, Mexico, anywhere. The real backbones of economic growth are small and medium businesses.
TOM PETERS

Business Country Growth Real
Effective listening is a professional achievement-achieved only through hard work.
TOM PETERS

Achievement Effective Hard Listening Work
The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.
TOM PETERS

Business Educational Inspirational
You are who you go to lunch with! Break bread with cool and you will become more cool. Conversely: break bread with dull and well, you can figure it out.
TOM PETERS

Business Dull Lunch
You are your projects!
TOM PETERS

Country Execution People Projects
Listen to Everyone. Ideas come from everywhere
TOM PETERS

Everyone Everywhere Ideas Listen
The worse things get, typically, the more they dig in their heels and defend yesterday’s turf.
TOM PETERS

Defend Thing Worse Yesterday
If a window of opportunity appears, don’t pull down the shade.
TOM PETERS

Inspirational Opportunity Success
I think it’s wonderful to save the world, but you need to be part of the world, too.
TOM PETERS

Needs Thinking World
The idea of intimately entwining with customers [to get ideas] is an idea whose time has come.
TOM PETERS

Customers Ideas Intimately
Appreciation, applause, approval, respect – we all love it!
TOM PETERS

Applause Appreciation Approval
The best leaders are the best notetakers, best askers, and best learners.
TOM PETERS

Best Leader Leader Learners
Accept change as a friend. And don’t take yourself too seriously.
TOM PETERS

Accepting Change
Listen while you can, so that you can lead when you must.
TOM PETERS

Deliver Formula Success
What is my personal strategy for the next 10 hours? Who can I talk with or what can I volunteer for to learn something new?
TOM PETERS

Next Strategy Volunteer
Mistakes are life. Mistakes are not to be tolerated…they are to be encouraged. The bigger the better.
TOM PETERS

Bigger Encouraged Mistake
Life is pretty simple: You do some stuff. Most fails. Some works. You do more of what works. If it works big, others quickly copy it. Then you do something else. The trick is the doing something else.
TOM PETERS

Inspirational Inspiring Life
The widespread availability of information is the only basis for effective day-to-day problem solving, which abets continuous improvement programs.
TOM PETERS

Abet Availability Information
What gets measured gets done.
TOM PETERS

Done Inspirational Customer Service Measurement
TRUST, not technology, is the issue of the decade.
TOM PETERS

Decades Issues Technology
The top athletes are consummate pros who work obsessively at their craft. Approach yours the same way.
TOM PETERS

Athlete Crafts Way
Lists simplify, clarify, edify.
TOM PETERS

Edify Lists Simplify
Portability of lots of information should not be underestimated.
TOM PETERS

Information Portability Should
Treat the customer as an appreciating asset.
TOM PETERS

Appreciate Assets Business
Have you set high standards in the past that make it clear what level of performance you demand?
TOM PETERS

High Levels Past Standards
The world has not just “turned upside down”. It is turning in every which way at an accelerating pace.
TOM PETERS

Accelerating Pace Way World

Some people have argued that listening to a work of literature does not really promote literacy in the same way that reading does.

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Popular Authors

Some people have argued that listening to a work of literature does not really promote literacy in the same way that reading does.

Related Topics

Popular Authors

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