…high end does not necessarily equal high price. It’s a matter of attitude.
TOM PETERSBe guided by the axiom: There are no limits to the ability to contribute on the part of a properly selected, well-trained, appropriately supported, and, above all, committed person.
More Tom Peters Quotes
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Formula for success: under promise and over deliver.
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It doesn’t matter what product or service you’re offering; there is unlimited ability to improve the quality of anything.
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Entrepreneurs have no memories. They take on the world with a completely fresh view.
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Develop a respect and reverence for the principle of variation: the idea that the message ain’t in the mean, the mode or the median – it’s in the differences that occur throughout a population.
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I think economics is about passion. Economic progress, whether it is a two-person coffee shop or whether it is Netscape, is about people with brave ideas. Because it is brave to mortgage the house, when you’ve got two kids, to start a coffee shop.
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Business is about people. It’s about passion. It’s about bold ideas, bold small ideas or bold large ideas.
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I used to be skeptical when educators and technologists predicted that we may be entering a new era of oral culture, in which audible information will be at least as important as visible information.
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You can only improve what you measure.
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We cannot innovate without opening the door to havoc.
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A completely free library is as rare as a truly free lunch.
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You are who you go to lunch with! Break bread with cool and you will become more cool. Conversely: break bread with dull and well, you can figure it out.
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If your company has a clean-desk policy, the company is nuts and you’re nuts to stay there.
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All business success rests on something labeled a sale, which at least momentarily weds company and customer.
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What gets measured gets done.
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Portability of lots of information should not be underestimated.
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Public Speaking is a skill that can be studied, polished, perfected. Not only can you get good at it, you can get damn good at it and it makes a heck of a difference.
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What you decide not to do is probably more important that what you decide to do.
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The best leaders are the best notetakers, best askers, and best learners.
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Excellent firms don’t believe in excellence – only in constant improvement and constant change.
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You can’t think your way out of a box; you’ve got to act.
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Knowing when to take your losses is an essential part of eventual success.
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Print-based libraries developed in an age of scarce printed resources.
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Become a “learning organization”. Shuck your arrogance – “if it isn’t our idea, it can’t be that good” – and become a determined copycat/ adapter/ enhancer.
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The common wisdom is that … managers have to learn to motivate people. Nonsense. Employees bring their own motivation.
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A passive approach to professional growth will leave you by the wayside.
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It may be primarily property taxes in the case of a public library, or state taxes and tuition in the case of an academic library at a public university, but the funding sources of most libraries continue to have a strong geographic component.
TOM PETERS