The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.
TOM PETERSWe’re going to see leadership emerge as the most important element of business – the attribute that is highest in demand and shortest in supply.
More Tom Peters Quotes
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Knowing when to take your losses is an essential part of eventual success.
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Integrity may be about little things as much or more than big ones.
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TRUST, not technology, is the issue of the decade.
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And remember: Everything in business is a paradox. To be excellent, you have to be consistent. When you’re consistent, you’re vulnerable to attack. Yes, it’s a paradox. Now deal with it!
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The world has not just “turned upside down”. It is turning in every which way at an accelerating pace.
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Leaders understand the ultimate power of relationships.
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A completely free library is as rare as a truly free lunch.
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What gets measured gets done.
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Smile if it kills you. The physiology of smiling diffuses a lot of anger and angst. It makes your body and soul feel better.
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The common wisdom is that … managers have to learn to motivate people. Nonsense. Employees bring their own motivation.
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The day firing becomes easy is the day to fire yourself.
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Today brands are everything, and all kinds of products and services – from accounting firms to sneaker makers to restaurants – are figuring out how to transcend the narrow boundaries of their categories and become a brand surrounded by a Tommy Hilfiger-like buzz.
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Winners must learn to relish change with the same enthusiasm and energy that we have resisted it in the past.
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A passive approach to professional growth will leave you by the wayside.
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The good news – and it is largely good news – is that everyone has a chance to stand out. Everyone has a chance to learn, improve, and build up their skills. Everyone has a chance to be a brand worthy of remark
TOM PETERS