The idea of intimately entwining with customers [to get ideas] is an idea whose time has come.
TOM PETERSLeaders understand the ultimate power of relationships.
More Tom Peters Quotes
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The race will go to the curious, the slightly mad, and those with an un-satiated passion for learning and dare-deviltry.
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Excellent firms don’t believe in excellence – only in constant improvement and constant change.
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Hire attitude train skills.
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Almost all quality improvement comes via simplification of design, manufacturing… layout, processes, and procedures.
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Leaders understand the ultimate power of relationships.
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The day firing becomes easy is the day to fire yourself.
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It may be primarily property taxes in the case of a public library, or state taxes and tuition in the case of an academic library at a public university, but the funding sources of most libraries continue to have a strong geographic component.
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It doesn’t matter what product or service you’re offering; there is unlimited ability to improve the quality of anything.
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We often hear that the digital age has resulted in a devaluing of time, space, and place. But I wonder if theseclaims are exaggerated.
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All business success rests on something labeled a sale, which at least momentarily weds company and customer.
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If your company has a clean-desk policy, the company is nuts and you’re nuts to stay there.
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Listen to Everyone. Ideas come from everywhere
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The principal reason, invariably, most “successful” giant companies rather quickly become also-rans, or just amorphous blobs on the competitive landscape, is their failure to re-tool in anything like a fundamental way. In fact,
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Business ceases to be work when you’re chasing a dream that has engorged you. (“Work should be more fun than fun” – Noel Coward.) And if the passion isn’t there. then biotech and plumbing will be equal drags.
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You can’t live life without an eraser.
TOM PETERS