I don’t want the 35-year-olds in my audience to think of me as as ‘pops’ giving the kind of advice that only 65-year-olds can understand.
TOM PETERSOne simply cannot pay tribute to Stephen Covey without saying at the outset that he was a lovely human being.
More Tom Peters Quotes
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The race will go to the curious, the slightly mad, and those with an un-satiated passion for learning and dare-deviltry.
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Dot the i’s, cross the t’s, answer the phones promptly, send out errorless invoices, and in general never forget that the devil is in the details.
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David Ogilvy contends that the greatest ad copywriters are marked by an insatiable curiosity ‘about every subject under the sun.’
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The widespread availability of information is the only basis for effective day-to-day problem solving, which abets continuous improvement programs.
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Gandhi and Mandela and Churchill and JFK and Reagan and Thatcher and Sarkozy and Franklin and Washington set the tone to an incredible degree-their “personal style” was their “brand.” (“It” starts with personal style of the tip-top leadership team.
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If the person you delegated to does the job twice as well as you would have done it, consider yourself a leader.
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I used to be skeptical when educators and technologists predicted that we may be entering a new era of oral culture, in which audible information will be at least as important as visible information.
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Passion. The life of an entrepreneur is occasionally exhilarating, and almost always exhausting. Only unbridled passion for the concept is likely to see you through the 17-hour days (month after month) and the painful mistakes that are part and parcel of the start-up process.
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South Africa has all the tools to compete in the new global village – an eager workforce, ready to take on any challenge.
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The company’s most urgent task is to learn to welcome, beg for, demand – innovation from everyone.
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I believe in the age of the Internet, Facebook and Twitter, that relationships are everything.
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Some people have argued that listening to a work of literature does not really promote literacy in the same way that reading does.
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It doesn’t matter what product or service you’re offering; there is unlimited ability to improve the quality of anything.
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The simple act of paying positive attention to people has a great deal to do with productivity.
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How do you achieve excellence?…Stop doing non-excellent stuff!
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The common wisdom is that … managers have to learn to motivate people. Nonsense. Employees bring their own motivation.
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Treat the customer as an appreciating asset.
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The idea of intimately entwining with customers [to get ideas] is an idea whose time has come.
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The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.
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If a window of opportunity appears, don’t pull down the shade.
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All business success rests on something labeled a sale, which at least momentarily weds company and customer.
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The good news – and it is largely good news – is that everyone has a chance to stand out. Everyone has a chance to learn, improve, and build up their skills. Everyone has a chance to be a brand worthy of remark
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The delivery and presentation media are important, and each format has its advantages and disadvantages, but ultimately I just want to read what I want to read, when and where I want.
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Who comes first? Don’t be silly, says King Hal; it’s employees. That is – and this dear Watson, is elementary – if you genuinely want to put customers first, you must put employees more first.
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Divas do it, golfers do it, pilots do it, violists do it, sprinters do it, soldiers do it, surgeons do it, astronauts do it…only business people think it isn’t necessary to train.
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Formula for success: under promise and over deliver.
TOM PETERS