Treat the customer as an appreciating asset.
TOM PETERSSmile if it kills you. The physiology of smiling diffuses a lot of anger and angst. It makes your body and soul feel better.
More Tom Peters Quotes
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Don’t let the vision be shot through with holes, but be damn sure some of your best and brightest are shooting at it — with bazookas as well as sniper’s rifles.
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The number one premise of business is that it need not be boring or dull. It ought to be fun. If it’s not fun, you’re wasting your life.
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People of all demographic categories and geographic regions will access a good digital library.
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Entrepreneurs have no memories. They take on the world with a completely fresh view.
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The worse things get, typically, the more they dig in their heels and defend yesterday’s turf.
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The day firing becomes easy is the day to fire yourself.
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I still read quite a few printed books, but if something is available in digital format I do not print it before I read it.
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If the person you delegated to does the job twice as well as you would have done it, consider yourself a leader.
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Integrity may be about little things as much or more than big ones.
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Your calendar never lies. All we have is our time. The way we spend our time is our priorities, is our strategy. Your calendar knows what you really care about. Do you?
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Stop being conned by the old mantra that says, ‘Leaders are cool, managers are dweebs.’ Instead, follow the Peters Principle: Leaders are cool. Managers are cool too!
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Execution Excellence! (Show up on time! Leave last!)
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Cost does not equal value… and low cost parts decrease brand equity for a very long time.
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Something mysterious happens to a curious, fully engaged mind – and it happens as often as not, subconsciously. Strange little sparks are set off, connections made, insights triggered
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What is my personal strategy for the next 10 hours? Who can I talk with or what can I volunteer for to learn something new?
TOM PETERS