Dot the i’s, cross the t’s, answer the phones promptly, send out errorless invoices, and in general never forget that the devil is in the details.
TOM PETERSLeaders win through logistics. Vision, sure. Strategy, yes. But when you go to war, you need to have both toilet paper and bullets at the right place at the right time. In other words, you must win through superior logistics.
More Tom Peters Quotes
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Lists simplify, clarify, edify.
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Now that I have adopted into my own daily life a device that makes music and spoken-word files easy to access from anywhere, I have tempered my skepticism.
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Authority never matches responsibility. That’s one of the great myths and delusions of all times. Winning managers and individual performers at all levels know that effectiveness means building your own network and creating your own authority.
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Leadership is about tapping the wellsprings of human motivation – and about fundamental relations with one’s fellows.
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Cost does not equal value… and low cost parts decrease brand equity for a very long time.
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Sorry, but those are two of the most profoundly upsetting questions anyone can ask – upsetting because the answer should be obvious: Do what turns you on, not what the statistics say is best.
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The race will go to the curious, the slightly mad, and those with an un-satiated passion for learning and dare-deviltry.
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We’re going to see leadership emerge as the most important element of business – the attribute that is highest in demand and shortest in supply.
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You are your projects!
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The simple act of paying positive attention to people has a great deal to do with productivity.
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Who comes first? Don’t be silly, says King Hal; it’s employees. That is – and this dear Watson, is elementary – if you genuinely want to put customers first, you must put employees more first.
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With most competitors moving ever faster, the race will go to those who listen (and respond) most intently.
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Integrity may be about little things as much or more than big ones.
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The principal reason, invariably, most “successful” giant companies rather quickly become also-rans, or just amorphous blobs on the competitive landscape, is their failure to re-tool in anything like a fundamental way. In fact,
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Develop a respect and reverence for the principle of variation: the idea that the message ain’t in the mean, the mode or the median – it’s in the differences that occur throughout a population.
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Something mysterious happens to a curious, fully engaged mind – and it happens as often as not, subconsciously. Strange little sparks are set off, connections made, insights triggered
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It may be primarily property taxes in the case of a public library, or state taxes and tuition in the case of an academic library at a public university, but the funding sources of most libraries continue to have a strong geographic component.
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You can’t live life without an eraser.
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Public Speaking is a skill that can be studied, polished, perfected. Not only can you get good at it, you can get damn good at it and it makes a heck of a difference.
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The company’s most urgent task is to learn to welcome, beg for, demand – innovation from everyone.
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David Ogilvy contends that the greatest ad copywriters are marked by an insatiable curiosity ‘about every subject under the sun.’
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You can’t think your way out of a box; you’ve got to act.
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Entrepreneurs have no memories. They take on the world with a completely fresh view.
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The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.
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Execution Excellence! (Show up on time! Leave last!)
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A vibrant, rich, growing corpus of public-domain books is a vital public good – similar to parks, the infrastructure of basic services, and other hallmarks of any advanced society.
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