Without exception, the dominance and coherence of culture proved to be an essential quality of the excellent companies.
TOM PETERSYou can’t live life without an eraser.
More Tom Peters Quotes
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Mastery is great, but even that is not enough. You have to be able to change course without a bead of sweat, or remorse.
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Even a poor, out-of-datecollection reflects in its own way the values of the people who created it and the community it serves.
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South Africa has all the tools to compete in the new global village – an eager workforce, ready to take on any challenge.
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…high end does not necessarily equal high price. It’s a matter of attitude.
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I don’t want the 35-year-olds in my audience to think of me as as ‘pops’ giving the kind of advice that only 65-year-olds can understand.
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Learning is a matter of intensity not elapsed time.
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Effective listening is a professional achievement-achieved only through hard work.
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Don’t let the vision be shot through with holes, but be damn sure some of your best and brightest are shooting at it — with bazookas as well as sniper’s rifles.
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Excellent firms don’t believe in excellence – only in constant improvement and constant change.
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Vision is dandy, but sustainable company excellence comes from a huge stable of able managers.
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Leaders win through logistics. Vision, sure. Strategy, yes. But when you go to war, you need to have both toilet paper and bullets at the right place at the right time. In other words, you must win through superior logistics.
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I think it’s wonderful to save the world, but you need to be part of the world, too.
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For me, reading is reading.
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Don’t ‘tolerate’ mistakes. Embrace them!
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Have you set high standards in the past that make it clear what level of performance you demand?
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If your company has a clean-desk policy, the company is nuts and you’re nuts to stay there.
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Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is!
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A completely free library is as rare as a truly free lunch.
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Sorry, but those are two of the most profoundly upsetting questions anyone can ask – upsetting because the answer should be obvious: Do what turns you on, not what the statistics say is best.
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Stop being conned by the old mantra that says, ‘Leaders are cool, managers are dweebs.’ Instead, follow the Peters Principle: Leaders are cool. Managers are cool too!
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Leaders’ careers will usually be determined by their handling of one or two critical events that no one could possibly anticipate or plan for.
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Become a “learning organization”. Shuck your arrogance – “if it isn’t our idea, it can’t be that good” – and become a determined copycat/ adapter/ enhancer.
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Forget loyalty. Or at least loyalty to one’s corporation. Try loyalty to your Rolodex-your network-instead.
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What is my personal strategy for the next 10 hours? Who can I talk with or what can I volunteer for to learn something new?
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Integrity may be about little things as much or more than big ones.
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The thing that keeps a business ahead of the competition is excellence in execution.
TOM PETERS