Who comes first? Don’t be silly, says King Hal; it’s employees. That is – and this dear Watson, is elementary – if you genuinely want to put customers first, you must put employees more first.
TOM PETERSFor me, reading is reading.
More Tom Peters Quotes
-
-
Swipe from the best, then adapt.
TOM PETERS -
Leadership is about tapping the wellsprings of human motivation – and about fundamental relations with one’s fellows.
TOM PETERS -
Execution Excellence! (Show up on time! Leave last!)
TOM PETERS -
You are who you go to lunch with! Break bread with cool and you will become more cool. Conversely: break bread with dull and well, you can figure it out.
TOM PETERS -
I think economics is about passion. Economic progress, whether it is a two-person coffee shop or whether it is Netscape, is about people with brave ideas. Because it is brave to mortgage the house, when you’ve got two kids, to start a coffee shop.
TOM PETERS -
It may be primarily property taxes in the case of a public library, or state taxes and tuition in the case of an academic library at a public university, but the funding sources of most libraries continue to have a strong geographic component.
TOM PETERS -
Gandhi and Mandela and Churchill and JFK and Reagan and Thatcher and Sarkozy and Franklin and Washington set the tone to an incredible degree-their “personal style” was their “brand.” (“It” starts with personal style of the tip-top leadership team.
TOM PETERS -
With most competitors moving ever faster, the race will go to those who listen (and respond) most intently.
TOM PETERS -
The difference between great and average is, mostly, having the imagination and zeal to re-create yourself daily.
TOM PETERS -
Develop a respect and reverence for the principle of variation: the idea that the message ain’t in the mean, the mode or the median – it’s in the differences that occur throughout a population.
TOM PETERS -
Some people have argued that listening to a work of literature does not really promote literacy in the same way that reading does.
TOM PETERS -
Forget loyalty. Or at least loyalty to one’s corporation. Try loyalty to your Rolodex-your network-instead.
TOM PETERS -
What is my personal strategy for the next 10 hours? Who can I talk with or what can I volunteer for to learn something new?
TOM PETERS -
Bold botches are to be cherished.
TOM PETERS -
Excellence is not an aspiration. Excellence is what you do in the next five minutes.
TOM PETERS -
Public Speaking is a skill that can be studied, polished, perfected. Not only can you get good at it, you can get damn good at it and it makes a heck of a difference.
TOM PETERS -
Make an extensive table of project ‘deliverables’. Label one column ‘as requested’. Create another column labeled ‘could be’. Make each ‘could be’ wild and woolly!
TOM PETERS -
If your company has a clean-desk policy, the company is nuts and you’re nuts to stay there.
TOM PETERS -
Like it or not – and often we don’t – power is a pervasive phenomenon. From midnight decisions in the Oval Office that risk the lives of young Americans to quarrels over the kitchen table, power is part of every human equation.
TOM PETERS -
Knowing when to take your losses is an essential part of eventual success.
TOM PETERS -
How do you achieve excellence?…Stop doing non-excellent stuff!
TOM PETERS -
One simply cannot pay tribute to Stephen Covey without saying at the outset that he was a lovely human being.
TOM PETERS -
The thing that keeps a business ahead of the competition is excellence in execution.
TOM PETERS -
Listen to Everyone. Ideas come from everywhere
TOM PETERS -
Treat the customer as an appreciating asset.
TOM PETERS -
Quite simply, no matter how hard you try, no matter how “open” you are, you’ll end up surrounded by “yes people.” It’s hard not to believe people who are repeating your own ideas. Resist the temptation.
TOM PETERS