Cost does not equal value… and low cost parts decrease brand equity for a very long time.
TOM PETERSGandhi and Mandela and Churchill and JFK and Reagan and Thatcher and Sarkozy and Franklin and Washington set the tone to an incredible degree-their “personal style” was their “brand.” (“It” starts with personal style of the tip-top leadership team.
More Tom Peters Quotes
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Winners must learn to relish change with the same enthusiasm and energy that we have resisted it in the past.
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Your calendar never lies. All we have is our time. The way we spend our time is our priorities, is our strategy. Your calendar knows what you really care about. Do you?
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The simple act of paying positive attention to people has a great deal to do with productivity.
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Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is!
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Almost all quality improvement comes via simplification of design, manufacturing… layout, processes, and procedures.
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Hire attitude train skills.
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And remember: Everything in business is a paradox. To be excellent, you have to be consistent. When you’re consistent, you’re vulnerable to attack. Yes, it’s a paradox. Now deal with it!
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A vibrant, rich, growing corpus of public-domain books is a vital public good – similar to parks, the infrastructure of basic services, and other hallmarks of any advanced society.
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Knowing when to take your losses is an essential part of eventual success.
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Effective listening is a professional achievement-achieved only through hard work.
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Print-based libraries developed in an age of scarce printed resources.
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Smile if it kills you. The physiology of smiling diffuses a lot of anger and angst. It makes your body and soul feel better.
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Organizations exist to serve. Period. Leaders live to serve. Period.
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Swipe from the best, then adapt.
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Don’t let the vision be shot through with holes, but be damn sure some of your best and brightest are shooting at it — with bazookas as well as sniper’s rifles.
TOM PETERS