Be guided by the axiom: There are no limits to the ability to contribute on the part of a properly selected, well-trained, appropriately supported, and, above all, committed person.
TOM PETERSRewards should go to teams as a whole.
More Tom Peters Quotes
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Confidence means non-paralysis, a willingness to act, and act decisively, to start new things and cut failing ventures off.
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We’re going to see leadership emerge as the most important element of business – the attribute that is highest in demand and shortest in supply.
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Today brands are everything, and all kinds of products and services – from accounting firms to sneaker makers to restaurants – are figuring out how to transcend the narrow boundaries of their categories and become a brand surrounded by a Tommy Hilfiger-like buzz.
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What gets measured gets done.
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A completely free library is as rare as a truly free lunch.
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For me, reading is reading.
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The thing that keeps a business ahead of the competition is excellence in execution.
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If no one is pissed-off with you then you are dead but just haven’t figured it out yet.
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Excellence is not an aspiration. Excellence is what you do in the next five minutes.
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The best leaders are the best notetakers, best askers, and best learners.
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Listen while you can, so that you can lead when you must.
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You can’t live life without an eraser.
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Print-based libraries developed in an age of scarce printed resources.
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If your company has a clean-desk policy, the company is nuts and you’re nuts to stay there.
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Usage tends to be global, while funding tends tobe local. When we allow it to happen, usage of a digital library is remarkably diverse and widespread.
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Portability of lots of information should not be underestimated.
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Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is!
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The idea of intimately entwining with customers [to get ideas] is an idea whose time has come.
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Hire disrespectful people.
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The number one premise of business is that it need not be boring or dull. It ought to be fun. If it’s not fun, you’re wasting your life.
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The populations of most cities around the world continue to grow. The reasonspeople congregate in cities are various and complex, and the dawn of the digital age has not put much of adamper on the human urge to congregate.
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Every managerial act must be seen as an unequivocal support for urgency in pursuit of constant testing, change, and improvement.
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Oh Lord, there it is again. The question;” What kind of business should I start?” Incidentially, it has a twin that also sets me off: “What should I specialize in during the second year of my MBA studies?”
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Effective listening is a professional achievement-achieved only through hard work.
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Gandhi and Mandela and Churchill and JFK and Reagan and Thatcher and Sarkozy and Franklin and Washington set the tone to an incredible degree-their “personal style” was their “brand.” (“It” starts with personal style of the tip-top leadership team.
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Now that I have adopted into my own daily life a device that makes music and spoken-word files easy to access from anywhere, I have tempered my skepticism.
TOM PETERS