No one knows the cost of a defective product – don’t tell me you do. W. EDWARDS DEMING CostDefectiveDoEmKnowNoOneProductTellYou
Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD. W. EDWARDS DEMING AskCdCustomCustomerElectricEverExpectationLightNonsensePneumaticTireVcr
Customers that boast about your project or service, and that bring friends with them. W. EDWARDS DEMING BoastBringCustomerFriendProjectServiceThem
In 1945, the world was in a shambles. American companies had no competition. W. EDWARDS DEMING CompanyCompetitionCountryNoShambleWorlldYear
My mother was my biggest role model. She taught me to hate waste. We never wasted anything. W. EDWARDS DEMING AnythingBiggestHateModelMotherMyneverRoleTaughtWaste
The prevailing system of management has crushed fun out of the workplace. W. EDWARDS DEMING CrushFunManagementOutPrevailSystemWorkplace
Quality’ means what will sell and do a customer some good – at least try to. W. EDWARDS DEMING CustomerGoodLeastMeanQualitySellSomeTryWill
Eliminate numerical quotas, including Management by Objectives. W. EDWARDS DEMING EliminateIncludeManagementNumericalObjectiveQuote
It is not enough to do your best; you must know what to do, and then do your best. W. EDWARDS DEMING BestDoEnoughKnowMustToYour
If you do not know how to ask the right question, you discover nothing. W. EDWARDS DEMING AskDiscoverIgKnowNotNothingQuestionRightYou
The result of long-term relationships is better and better quality, and lower and lower costs. W. EDWARDS DEMING BetterCostLongLowerQualityRelationshipResultTerm
People with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it. W. EDWARDS DEMING DestroyEnterprisesJobMeetingPeople TargetProbablyThemUpon
The sure way to increase productivity is to better administrate man and machine. W. EDWARDS DEMING AdministrativeBetterIncreaseMachineMenProductivitySureWay
Innovation comes from the producer – not from the customer. W. EDWARDS DEMING ComeCustomerInnovationProducer
All customer expectations are only what you and your competitor have led him to expect. He knows nothing else. W. EDWARDS DEMING AlCompetitorCustomerElseExpectExpectationKnowNothingOnly
So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster. W. EDWARDS DEMING BoughtDisasterEverythingMuchNobodyPrescriptionProduceQuality
The prevailing – and foolish – attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he’s managing. W. EDWARDS DEMING AnywhereAttitudeFoolishGoodKnowledgeManageManagerNoPrevailProcessProductionSpecial
