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Customer service should not be a department, customer service is everyone’s job.

Ken Blanchard

Effective team leaders adjust their style to provide what the group can’t provide for itself.
KEN BLANCHARD

Leadership Style Team
Beware of putting all your focus into results. While results are important, your people should be your number one area of focus.
KEN BLANCHARD

Focus Important People Result Yourself
Positive thinkers get positive results because they are not afraid of problems.
KEN BLANCHARD

Fear Problem Results Thinking
One of the deepest principles of life and leadership: it’s not about you.
KEN BLANCHARD

Deep Leadership Life Principle Yourself
None of us is as smart as all of us.
KEN BLANCHARD

Inspirational Leadership Teamwork
We are not just our behavior. We are the person managing our behavior.
KEN BLANCHARD

Behavior Person
No one can make you serve customers well. That’s because great service is a choice.
KEN BLANCHARD

Choice Greatness Service
Catch people in the act of doing something right.
KEN BLANCHARD

Act People Right
Present thinking people kill the future.
KEN BLANCHARD

Future Kill People Present Technology Thinking
Too many leaders act as if the sheep. Their people are there for the benefit of the shepherd, not that the shepherd has responsibility for the sheep.
KEN BLANCHARD

Humility Inspirational Leadership Responsibility
If we want people on the front lines of companies to be responsible for making good business decisions, they must have the same information that managers use to make good business decisions.
KEN BLANCHARD

Business Company Decision People Responsible
Most companies spend all their time looking for another management concept and very little time following up the one they have just taught their managers.
KEN BLANCHARD

Company Management Time
The only job security you have today is your commitment to continuous personal improvement.
KEN BLANCHARD

Commitment Improvement Job Leadership
If becoming a high performing organization is the destination, leadership is the engine.
KEN BLANCHARD

Business Leadership Success
If you want to know why your people are not performing well, step up to the mirror and take a peek.
KEN BLANCHARD

People Performance Smart
Customer service should not be a department, customer service is everyone’s job.
KEN BLANCHARD

Department Job Service

Customer service should not be a department, customer service is everyone’s job.

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Customer service should not be a department, customer service is everyone’s job.

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