Empowering means helping teams develop their skills and knowledge and supporting them to use their talents.
KEN BLANCHARDCustomer service should not be a department, customer service is everyone’s job.
More Ken Blanchard Quotes
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If you want to know why your people are not performing well, step up to the mirror and take a peek.
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A problem only exists if there is a difference between what is actually happening and what you desire to be happening.
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What we give our attention to, grows.
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When you touch – don’t take. Touch people only when you are giving something – reassurance, support, encouragement, whatever
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Vision is knowing who you are, where you’re going, and what will guide your journey.
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The only job security you have today is your commitment to continuous personal improvement.
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Before something can become a habit it must first be practiced as a discipline.
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Vision comes alive when everyone sees where his or her contribution makes a difference.
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The best minute you spend is the one you invest in people.
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Customer service should not be a department, customer service is everyone’s job.
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Beware of putting all your focus into results. While results are important, your people should be your number one area of focus.
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Asking for other’s guidance helps you see what you may not be able to see. It’s always important to check your ego and ask for help.
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Empowerment is all about letting go so that others can get going.
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Catch people in the act of doing something right.
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If you don’t seek perfection, you can never reach excellence.
KEN BLANCHARD