Leadership is about going somewhere. If you and your people don’t know where you are going, your leadership doesn’t matter.
KEN BLANCHARDCustomer service should not be a department, customer service is everyone’s job.
More Ken Blanchard Quotes
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Perpetual prosperity comes to those who help others.
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People don’t mind being challenged to do better if they know the request is coming from a caring heart.
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The best minute you spend is the one you invest in people.
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When you stop learning you stop growing.
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We can’t control everything in life, that’s for sure, but we can reach out to the people we love to tell them we love and care about them.
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Learning is defined as a change in behavior. You haven’t learned a thing until you take action and use it.
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Before something can become a habit it must first be practiced as a discipline.
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Real communication happens when people feel safe.
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It never hurts to toot your own horn once in a while.
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Empowerment is all about letting go so that others can get going.
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When you’re committed to something, you accept no excuses, only results.
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Most companies spend all their time looking for another management concept and very little time following up the one they have just taught their managers.
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Whether you like it or not, you will leave a leadership legacy.
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Leadership is not something you do to people. It’s something you do with people.
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If you don’t seek perfection, you can never reach excellence.
KEN BLANCHARD






