Take a minute: look at your goals, look at your performance, see if your behavior matches your goals.
KEN BLANCHARDCustomer service should not be a department, customer service is everyone’s job.
More Ken Blanchard Quotes
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As a manager the important thing is not what happens when you are there, but what happens when you are not there.
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Positive thinkers get positive results because they are not afraid of problems.
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Your mind and a computer have one thing in common: neither of them know the difference between the truth and what you tell it.
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Business is like tennis. Those who serve well win.
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People who feel good about themselves produce good results.
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When you’re committed to something, you accept no excuses, only results.
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You have the power to help people become winners.
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One of the deepest principles of life and leadership: it’s not about you.
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Your game is only as good as your practice.
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If becoming a high performing organization is the destination, leadership is the engine.
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If you don’t seek perfection, you can never reach excellence.
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Vision is a lot more than putting a plaque on the wall. A real vision is lived, not framed.
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Don’t quack like a duck, soar like an eagle.
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Most companies spend all their time looking for another management concept and very little time following up the one they have just taught their managers.
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Life is special when you reach out beyond yourself to be a true servant leader for others.
KEN BLANCHARD