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Customer service should not be a department, customer service is everyone’s job.

Ken Blanchard

We are not just our behavior. We are the person managing our behavior.
KEN BLANCHARD

Behavior Person
Positive thinkers get positive results because they are not afraid of problems.
KEN BLANCHARD

Fear Problem Results Thinking
Things not worth doing are not worth doing well.
KEN BLANCHARD

Action Worth
Empowerment is all about letting go so that others can get going.
KEN BLANCHARD

Empowerment Let Go Success
The best way to develop responsibility in people is to give them responsibility.
KEN BLANCHARD

Development People Responsibility
Successful organizations have one common central focus: Customers.
KEN BLANCHARD

Focus Success
Everyone knows that not all change is good or even necessary. But in a world that is constantly changing, it is to our advantage to learn how to adapt and enjoy something better.
KEN BLANCHARD

Change Enjoyment Learning Necessary World
No one can make you serve customers well. That’s because great service is a choice.
KEN BLANCHARD

Choice Greatness Service
A little flattery makes people feel good about themselves. When you notice someone looking great, give them a compliment.
KEN BLANCHARD

Appearance Feeling Goodness People
Connect the dots between individual roles and the goals of the organization. When people see that connection, they get a lot of energy out of work. They feel the importance, dignity, and meaning in their job.
KEN BLANCHARD

Business Connection Dignity Feeling Goal Inspirational Job
As a leader, the most important earthly relationship you can cultivate is your relationship with yourself.
KEN BLANCHARD

Important Leadership Relationship Yourself
Leadership is about going somewhere. If you and your people don’t know where you are going, your leadership doesn’t matter.
KEN BLANCHARD

Journey Leadership Path People
The only job security you have today is your commitment to continuous personal improvement.
KEN BLANCHARD

Commitment Improvement Job Leadership
Your mind and a computer have one thing in common: neither of them know the difference between the truth and what you tell it.
KEN BLANCHARD

Difference Oneself Technology Truth
Purpose can never be about achievement; it is much bigger.
KEN BLANCHARD

Achievement Bigger Purpose
The best minute you spend is the one you invest in people.
KEN BLANCHARD

Investment People Yourself

Customer service should not be a department, customer service is everyone’s job.

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Customer service should not be a department, customer service is everyone’s job.

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