We are not just our behavior. We are the person managing our behavior.
KEN BLANCHARDCustomer service should not be a department, customer service is everyone’s job.
More Ken Blanchard Quotes
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Positive thinkers get positive results because they are not afraid of problems.
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Things not worth doing are not worth doing well.
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Empowerment is all about letting go so that others can get going.
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The best way to develop responsibility in people is to give them responsibility.
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Successful organizations have one common central focus: Customers.
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Everyone knows that not all change is good or even necessary. But in a world that is constantly changing, it is to our advantage to learn how to adapt and enjoy something better.
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No one can make you serve customers well. That’s because great service is a choice.
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A little flattery makes people feel good about themselves. When you notice someone looking great, give them a compliment.
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Connect the dots between individual roles and the goals of the organization. When people see that connection, they get a lot of energy out of work. They feel the importance, dignity, and meaning in their job.
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As a leader, the most important earthly relationship you can cultivate is your relationship with yourself.
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Leadership is about going somewhere. If you and your people don’t know where you are going, your leadership doesn’t matter.
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The only job security you have today is your commitment to continuous personal improvement.
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Your mind and a computer have one thing in common: neither of them know the difference between the truth and what you tell it.
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Purpose can never be about achievement; it is much bigger.
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The best minute you spend is the one you invest in people.
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