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Customer service should not be a department, customer service is everyone’s job.

Ken Blanchard

Empowering means helping teams develop their skills and knowledge and supporting them to use their talents.
KEN BLANCHARD

Empowerment Knowledge Mean Skill Team
If you want to know why your people are not performing well, step up to the mirror and take a peek.
KEN BLANCHARD

People Performance Smart
A problem only exists if there is a difference between what is actually happening and what you desire to be happening.
KEN BLANCHARD

Desire Difference Existence Problem
What we give our attention to, grows.
KEN BLANCHARD

Attention Growth One Liner
When you touch – don’t take. Touch people only when you are giving something – reassurance, support, encouragement, whatever
KEN BLANCHARD

Encouragement Generosity Kindness People Touch
Vision is knowing who you are, where you’re going, and what will guide your journey.
KEN BLANCHARD

Future Guide Journey Vision Yourself
The only job security you have today is your commitment to continuous personal improvement.
KEN BLANCHARD

Commitment Improvement Job Leadership
Before something can become a habit it must first be practiced as a discipline.
KEN BLANCHARD

Discipline Habit Inspirational Leadership
Vision comes alive when everyone sees where his or her contribution makes a difference.
KEN BLANCHARD

Difference Vision Worth
The best minute you spend is the one you invest in people.
KEN BLANCHARD

Investment People Yourself
Customer service should not be a department, customer service is everyone’s job.
KEN BLANCHARD

Department Job Service
Beware of putting all your focus into results. While results are important, your people should be your number one area of focus.
KEN BLANCHARD

Focus Important People Result Yourself
Asking for other’s guidance helps you see what you may not be able to see. It’s always important to check your ego and ask for help.
KEN BLANCHARD

Ego Help Important See
Empowerment is all about letting go so that others can get going.
KEN BLANCHARD

Empowerment Let Go Success
Catch people in the act of doing something right.
KEN BLANCHARD

Act People Right
If you don’t seek perfection, you can never reach excellence.
KEN BLANCHARD

Excellence Perfection Seek

Customer service should not be a department, customer service is everyone’s job.

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Customer service should not be a department, customer service is everyone’s job.

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