Effective team leaders adjust their style to provide what the group can’t provide for itself.
KEN BLANCHARDCustomer service should not be a department, customer service is everyone’s job.
More Ken Blanchard Quotes
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Beware of putting all your focus into results. While results are important, your people should be your number one area of focus.
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Positive thinkers get positive results because they are not afraid of problems.
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One of the deepest principles of life and leadership: it’s not about you.
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None of us is as smart as all of us.
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We are not just our behavior. We are the person managing our behavior.
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No one can make you serve customers well. That’s because great service is a choice.
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Catch people in the act of doing something right.
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Present thinking people kill the future.
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Too many leaders act as if the sheep. Their people are there for the benefit of the shepherd, not that the shepherd has responsibility for the sheep.
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If we want people on the front lines of companies to be responsible for making good business decisions, they must have the same information that managers use to make good business decisions.
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Most companies spend all their time looking for another management concept and very little time following up the one they have just taught their managers.
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The only job security you have today is your commitment to continuous personal improvement.
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If becoming a high performing organization is the destination, leadership is the engine.
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If you want to know why your people are not performing well, step up to the mirror and take a peek.
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Customer service should not be a department, customer service is everyone’s job.
KEN BLANCHARD