Catch people in the act of doing something right.
KEN BLANCHARDCustomer service should not be a department, customer service is everyone’s job.
More Ken Blanchard Quotes
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The best minute you spend is the one you invest in people.
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Things not worth doing are not worth doing well.
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As a manager the important thing is not what happens when you are there, but what happens when you are not there.
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Start your day with good intentions and set yourself up for a good attitude. It’s not what happens to you that matters but how you respond.
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We can’t control everything in life, that’s for sure, but we can reach out to the people we love to tell them we love and care about them.
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Don’t wait until people do things exactly right before you praise them.
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If becoming a high performing organization is the destination, leadership is the engine.
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Humility does not mean you think less of yourself. It means you think of yourself less.
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Leadership is not something you do to people. It’s something you do with people.
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Take a minute: look at your goals, look at your performance, see if your behavior matches your goals.
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Everyone knows that not all change is good or even necessary. But in a world that is constantly changing, it is to our advantage to learn how to adapt and enjoy something better.
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A little flattery makes people feel good about themselves. When you notice someone looking great, give them a compliment.
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One of the deepest principles of life and leadership: it’s not about you.
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Leadership is about going somewhere. If you and your people don’t know where you are going, your leadership doesn’t matter.
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In the past a leader was a boss. Today’s leaders must be partners with their people. They no longer can lead solely based on positional power.
KEN BLANCHARD