As a leader, the most important earthly relationship you can cultivate is your relationship with yourself.
KEN BLANCHARDCustomer service should not be a department, customer service is everyone’s job.
More Ken Blanchard Quotes
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Perpetual prosperity comes to those who help others.
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None of us is as smart as all of us.
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If we want people on the front lines of companies to be responsible for making good business decisions, they must have the same information that managers use to make good business decisions.
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One of the deepest principles of life and leadership: it’s not about you.
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Take what you do seriously, but yourself lightly.
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Customer service should not be a department, customer service is everyone’s job.
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Your mind and a computer have one thing in common: neither of them know the difference between the truth and what you tell it.
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Purpose can never be about achievement; it is much bigger.
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Successful organizations have one common central focus: Customers.
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Before something can become a habit it must first be practiced as a discipline.
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Honesty is telling the truth to ourselves and others. Integrity is living that truth.
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Leadership is not something you do to people. It’s something you do with people.
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In the past a leader was a boss. Today’s leaders must be partners with their people. They no longer can lead solely based on positional power.
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The key to successful leadership today is influence, not authority.
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The only job security you have today is your commitment to continuous personal improvement.
KEN BLANCHARD