What we give our attention to, grows.
KEN BLANCHARDCustomer service should not be a department, customer service is everyone’s job.
More Ken Blanchard Quotes
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Catching people doing things right is a powerful management concept.
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As a manager the important thing is not what happens when you are there, but what happens when you are not there.
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Business is like tennis. Those who serve well win.
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Learning is defined as a change in behavior. You haven’t learned a thing until you take action and use it.
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Too many leaders act as if the sheep. Their people are there for the benefit of the shepherd, not that the shepherd has responsibility for the sheep.
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Catch people in the act of doing something right.
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People don’t mind being challenged to do better if they know the request is coming from a caring heart.
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Don’t quack like a duck, soar like an eagle.
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If you don’t seek perfection, you can never reach excellence.
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For a manager to be perceived as a positive manager, they need a four to one positive to negative contact ratio.
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Empowerment is all about letting go so that others can get going.
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Humility does not mean you think less of yourself. It means you think of yourself less.
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Your game is only as good as your practice.
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Leadership is anytime you seek to influence the thinking, behavior, or development of others.
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A river without banks is a large puddle.
KEN BLANCHARD