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Customer service should not be a department, customer service is everyone’s job.

Ken Blanchard

Catch people in the act of doing something right.
KEN BLANCHARD

Act People Right
The best minute you spend is the one you invest in people.
KEN BLANCHARD

Investment People Yourself
Things not worth doing are not worth doing well.
KEN BLANCHARD

Action Worth
As a manager the important thing is not what happens when you are there, but what happens when you are not there.
KEN BLANCHARD

Business Important Management Presence
Start your day with good intentions and set yourself up for a good attitude. It’s not what happens to you that matters but how you respond.
KEN BLANCHARD

Attitude Goodness Intention Reaction
We can’t control everything in life, that’s for sure, but we can reach out to the people we love to tell them we love and care about them.
KEN BLANCHARD

Care Gratitude Life Love People
Don’t wait until people do things exactly right before you praise them.
KEN BLANCHARD

People Praise Wait
If becoming a high performing organization is the destination, leadership is the engine.
KEN BLANCHARD

Business Leadership Success
Humility does not mean you think less of yourself. It means you think of yourself less.
KEN BLANCHARD

Courage Deep Inspirational Wisdom Yourself
Leadership is not something you do to people. It’s something you do with people.
KEN BLANCHARD

Leadership People Team Work
Take a minute: look at your goals, look at your performance, see if your behavior matches your goals.
KEN BLANCHARD

Goal Yourself
Everyone knows that not all change is good or even necessary. But in a world that is constantly changing, it is to our advantage to learn how to adapt and enjoy something better.
KEN BLANCHARD

Change Enjoyment Learning Necessary World
A little flattery makes people feel good about themselves. When you notice someone looking great, give them a compliment.
KEN BLANCHARD

Appearance Feeling Goodness People
One of the deepest principles of life and leadership: it’s not about you.
KEN BLANCHARD

Deep Leadership Life Principle Yourself
Leadership is about going somewhere. If you and your people don’t know where you are going, your leadership doesn’t matter.
KEN BLANCHARD

Journey Leadership Path People
In the past a leader was a boss. Today’s leaders must be partners with their people. They no longer can lead solely based on positional power.
KEN BLANCHARD

Company Leadership Past Power Team Work

Customer service should not be a department, customer service is everyone’s job.

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Customer service should not be a department, customer service is everyone’s job.

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