People who feel good about themselves produce good results.
KEN BLANCHARDCustomer service should not be a department, customer service is everyone’s job.
More Ken Blanchard Quotes
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The productivity of a work group seems to depend on how the group members see their own goals in relation to the goals of the organization.
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The best way to develop responsibility in people is to give them responsibility.
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Leadership is about going somewhere. If you and your people don’t know where you are going, your leadership doesn’t matter.
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Nice guys may appear to finish last, but usually they are running a different race.
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Humility does not mean you think less of yourself. It means you think of yourself less.
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In the past a leader was a boss. Today’s leaders must be partners with their people. They no longer can lead solely based on positional power.
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If you don’t seek perfection, you can never reach excellence.
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If you want your people to be responsible, be responsive to their needs.
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As a manager the important thing is not what happens when you are there, but what happens when you are not there.
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Whether you like it or not, you will leave a leadership legacy.
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None of us is as smart as all of us.
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Empowering means helping teams develop their skills and knowledge and supporting them to use their talents.
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Feedback is the breakfast of champions.
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We can’t control everything in life, that’s for sure, but we can reach out to the people we love to tell them we love and care about them.
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Leadership is not something you do to people. It’s something you do with people.
KEN BLANCHARD






