Beware of putting all your focus into results. While results are important, your people should be your number one area of focus.
KEN BLANCHARDThe only job security you have today is your commitment to continuous personal improvement.
More Ken Blanchard Quotes
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Before something can become a habit it must first be practiced as a discipline.
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Customer service should not be a department, customer service is everyone’s job.
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If God had wanted us to talk more than listen, he would have given us two mouths rather than two ears.
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As a manager the important thing is not what happens when you are there, but what happens when you are not there.
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Empowering means helping teams develop their skills and knowledge and supporting them to use their talents.
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The first principle of ethical power is Purpose… It is the picture you have of yourself – the kind of person you want to be or the kind of life you want to lead.
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If becoming a high performing organization is the destination, leadership is the engine.
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Successful organizations have one common central focus: Customers.
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Vision is a lot more than putting a plaque on the wall. A real vision is lived, not framed.
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The best way to develop responsibility in people is to give them responsibility.
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The best minute you spend is the one you invest in people.
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When you touch – don’t take. Touch people only when you are giving something – reassurance, support, encouragement, whatever
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A little flattery makes people feel good about themselves. When you notice someone looking great, give them a compliment.
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Empowerment is all about letting go so that others can get going.
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None of us is as smart as all of us.
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