Beverages have to be created. And they’re created by looking at what trend is in, say, the fashion industry – what color’s hot right now.
HOWARD SCHULTZThe success of the Starbucks has been based on this balance between profitability and a social conscience. Everywhere we’re doing business, were trying to manage the business through the lens of humanity.
More Howard Schultz Quotes
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Whatever you do, don’t play it safe. Don’t do things the way they’ve always been done. Don’t try to fit the system. If you do what’s expected of you, you’ll never accomplish more than others expect.
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The challenge of the retail business is the human condition.
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Good results is not an entitlement. It has to be earned and earned each individual working day via the lens of humility.
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Authentic brands don’t emerge from marketing cubicles or advertising agencies. They emanate from everything the company does.
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China traditionally has been a tea-drinking country but we turned them into coffee drinkers.
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In this ever-changing society, the most powerful and enduring brands are built from the heart.
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If you pour your heart into your work, or into any worthy enterprise, you can achieve dreams others may think impossible.
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While we are a coffee company at heart, Starbucks provides much more than the best cup of coffee—we offer a community gathering place where people come together to connect and discover new things.
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We want passion for our business.. workers who can interpret and execute our mission, who want to build a career, not just take a temporary job.
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We would take something old and tired and common – coffee – and weave a sense of romance and community around it. We would rediscover the mystique and charm that had swirled around coffee throughout the centuries.
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People around the world, they want the authentic Starbucks experience.
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My parents really wanted me to get out of New York, be exposed to other people, other ways of life.
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We are not in the coffee business serving people, we are in the people business serving coffee.
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We have no patent on anything we do and anything we do can be copied by anyone else. But you can’t copy the heart and the soul and the conscience of the company.
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Effective leaders share two intertwined attributes: an unbridled level of confidence about where their organizations are headed, and the ability to bring people along.
HOWARD SCHULTZ






