“Jeff Bezos is opening a retail store and owns a newspaper. Turns out everything we thought about the Internet is wrong.”

The 10% between 90% done to 100% done takes most of the time, causes most of the stress, but is all of the value.

Modularize, don’t customize. Build a platform as opposed to building all of the custom technology and custom vertical experiences.

We’re going from a world of customized software to standardized platforms.

Why we do what we do: that moment when you get to see the future on your computer screen before the rest of the world.

The benefit to building a startup is that customers don’t have the same kind of friction when they adopt new technology.

If you don’t go to every level of your company, you distance yourself from the marketplace and from your people.

In a user lead model, users are bringing in their own technology… and you can build software then, around the user.

You can keep ‘consumer’ DNA at the center of your product. That will always mean that adoption is easier.

The most customer-centric organizations can answer any question by deciding what’s best for the customer, without ever having to ask.

Opportunity lives at the intersection of what people need tomorrow and can be just barely built today.

I think bad politics are incredibly dangerous, so it’s important to make sure that people are communicating well. Culture and morale are super important. It’s best to not force it, but let it happen organically and genuinely.

The IT model of the enterprise has become a lot more user lead.

Any time where the delta b/w what is possible and how things work today is at its widest, that’s an opportunity to go build new technology.

The only way to avoid disruption is to constantly do what you would if you were just starting out.

It’s unfortunate biologically we have to sleep.

Uber is a $3.5 billion lesson in building for how the world *should* work instead of optimizing for how the world *does* work

Accuracy to a newspaper is what virtue is to a lady

Most people’s major life changes don’t come from reading an article in the newspaper; they come from reading longer-form essays or thoughtful books, which are much more convincing and detailed.

While I had been, I guess, quite brilliant, academically, in my college years, I also had been editor of the paper, and I loved that. And, that was a much more active thing. And I missed it when I was doing graduate work.

Don’t worry over what the newspapers say. I don’t. Why should anyone else? I told the truth to the newspaper correspondents – but when you tell the truth to them they are at sea.

I couldn’t have attended half the parties that I was supposed to have been to according to the newspapers. It bothers me.

In the newspapers there is insulting and stirring up hatred. Those irresponsible daubers!

In a few days, newspapers can make a trivial incident in itself a dangerous issue that shakes the state, and it can also bring vital issues to the fore into oblivion, so that the public will soon forget them.

All I know is just what I read in the papers, and that’s an alibi for my ignorance.