“People don’t like to make mistakes.”

Your workers don’t want to be paid less, so to maintain profits, you increase your prices. That’s inflation.

You know the cost of replacing it, but not the cost of a dissatisfied customer.

A bad system will beat a good person every time.

You should not ask questions without knowledge.

Research shows that the climate of an organization influences an individual’s contribution far more than the individual himself.

Learning is not compulsory… neither is survival.

Hold everybody accountable? Ridiculous!

Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.

Declining productivity and quality means your unit production costs stay high but you don’t have as much to sell.

Export anything to a friendly country except American management.

Quality is pride of workmanship.

I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.

Rational behavior requires theory. Reactive behavior requires only reflex action.

If you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance.

American management thinks that they can just copy from Japan. But they don’t know what to copy.

I am forever learning and changing.

I want to do a make-up line for men.

I feel like I’m a time traveler from the future who has been sent back to be annoyed.

I like radio and live performing stuff. I don’t like the television stuff as much.

I like radio and live performing stuff. I don’t like the television stuff as much. Some people do. It takes a certain breed of cat. .

No one likes rain but rain brings us pleasure for once pleasure’s gone we learn what to treasure.

Cause people lose it, they lose it – they say: ‘I like that, and that’s not this.’

I love to cook a meal for the so-called holidays. You always need the turkey. I like making a good BBQ brisket as well.

I knew I was destined to be a rock star. I just knew it, like I’ve always had the power of foresight.