The result of long-term relationships is better and better quality, and lower and lower costs.
W. EDWARDS DEMINGPeople don’t like to make mistakes.
More W. Edwards Deming Quotes
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Export anything to a friendly country except American management.
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Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
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A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
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It is not necessary to change. Survival is not mandatory.
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Quality is pride of workmanship.
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My mother was my biggest role model. She taught me to hate waste. We never wasted anything.
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Customers that boast about your project or service, and that bring friends with them.
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You know the cost of replacing it, but not the cost of a dissatisfied customer.
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Any manager can do well in an expanding market.
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In Japan, a company worker’s position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.
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I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
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People don’t like to make mistakes.
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Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.
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Learning is not compulsory… neither is survival.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
W. EDWARDS DEMING