Rational behavior requires theory. Reactive behavior requires only reflex action.
W. EDWARDS DEMINGPeople don’t like to make mistakes.
More W. Edwards Deming Quotes
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Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
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What should be the aim of management? What is their job?
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You can not define being exactly on time.
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Any manager can do well in an expanding market.
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Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.
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It is not necessary to change. Survival is not mandatory.
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Research shows that the climate of an organization influences an individual’s contribution far more than the individual himself.
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Learning is not compulsory… neither is survival.
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No one knows the cost of a defective product – don’t tell me you do.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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Hold everybody accountable? Ridiculous!
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Export anything to a friendly country except American management.
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If you do not know how to ask the right question, you discover nothing.
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Quality’ means what will sell and do a customer some good – at least try to.
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I am forever learning and changing.
W. EDWARDS DEMING