All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
W. EDWARDS DEMING
W. EDWARDS DEMING
W. Edwards Deming on al
W. Edwards Deming51 quotes“All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.”
More from W. Edwards Deming
I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
W. Edwards DemingW. Edwards Deming Rational behavior requires theory. Reactive behavior requires only reflex action.
W. Edwards DemingW. Edwards Deming If you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance.
W. Edwards DemingW. Edwards Deming American management thinks that they can just copy from Japan. But they don’t know what to copy.
W. Edwards DemingW. Edwards Deming I am forever learning and changing.
W. Edwards DemingW. Edwards Deming The big problems are where people don’t realise they have one in the first place.
W. Edwards DemingW. Edwards Deming Whenever there is fear, you will get wrong figures.
W. Edwards DemingW. Edwards Deming When a system is stable, telling the worker about mistakes is only tampering.
W. Edwards DemingW. Edwards Deming No one knows the cost of a defective product – don’t tell me you do.
W. Edwards DemingW. Edwards Deming You can not define being exactly on time.
W. Edwards DemingW. Edwards Deming Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.
W. Edwards DemingW. Edwards Deming People don’t like to make mistakes.
W. Edwards DemingW. Edwards Deming Quality is everyone’s responsibility.
W. Edwards DemingW. Edwards Deming Customers that boast about your project or service, and that bring friends with them.
W. Edwards DemingW. Edwards Deming In 1945, the world was in a shambles. American companies had no competition.
W. Edwards DemingW. Edwards Deming My mother was my biggest role model. She taught me to hate waste. We never wasted anything.
W. Edwards DemingW. Edwards Deming
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