No one knows the cost of a defective product – don’t tell me you do.
W. EDWARDS DEMINGAll customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
More W. Edwards Deming Quotes
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All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
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The prevailing – and foolish – attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he’s managing.
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Hold everybody accountable? Ridiculous!
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If you do not know how to ask the right question, you discover nothing.
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The big problems are where people don’t realise they have one in the first place.
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Your workers don’t want to be paid less, so to maintain profits, you increase your prices. That’s inflation.
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All anyone asks for is a chance to work with pride.
W. EDWARDS DEMING -
It is not enough to do your best; you must know what to do, and then do your best.
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Whenever there is fear, you will get wrong figures.
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A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
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The prevailing system of management has crushed fun out of the workplace.
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If you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance.
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If you can’t describe what you are doing as a process, you don’t know what you’re doing.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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Learning is not compulsory… neither is survival.
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Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
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You should not ask questions without knowledge.
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In Japan, a company worker’s position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.
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American management thinks that they can just copy from Japan. But they don’t know what to copy.
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We are here to make another world.
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My mother was my biggest role model. She taught me to hate waste. We never wasted anything.
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Eliminate numerical quotas, including Management by Objectives.
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Research shows that the climate of an organization influences an individual’s contribution far more than the individual himself.
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Customers that boast about your project or service, and that bring friends with them.
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The emphasis should be on why we do a job.
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A bad system will beat a good person every time.
W. EDWARDS DEMING